What is better Bria or Genesys Cloud? Today’s businesses require the most effective Customer Support Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to assess Bria and Genesys Cloud down to the very details of their individual features.
You may also examine our general scoring values, which rate the software all round quality and performance. Bria got a 8.5 score, while Genesys Cloud has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 98% (Bria) against 93% (Genesys Cloud). Bear in mind to select the software that best addresses your top issues, not the solution with the higher number of features.
At this time, the best products in our VoIP Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
No Customer Support Software will be perfect enough to cater to all the requirements of a company. Though key features of Bria and Genesys Cloud should matter you should also thoroughly study the integrations offered by a given app. In many cases your team will already be using other types of B2B software in your company and it’s definitely better to choose products that integrate well with each other. If you do that you can ensure a smooth exchange of information between your teams and apps, which can really reduce time devoted to migrating between one software and the other.
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