What is better Brew Survey or Nicereply? You can use our scoring system to give you a general idea which Survey Tools product is better for your company. For overall product quality, Brew Survey attained 8.0 points, while Nicereply gained 8.5 points. Meanwhile, for user satisfaction, Brew Survey scored 100%, while Nicereply scored 88%.
Specifics of their characteristics, tools, supported platforms, customer service, plus more are given below to give you a more accurate analysis. Remember to choose only the tools that you need so as not to waste cash for features which are redundant.
We are aware that not all companies have the time to examine dozens of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Survey Tools category are: Alchemer, Qualtrics Research Core, Sogolytics.
Brew Survey is an online and offline mobile survey app that allows you to collect feedback data using iPhones, iPads & Android devices without internet access anytime, anywhere.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
In the event you are still having doubts about which solution will perform best for your company it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how large is its online presence. For example Brew Survey Twitter account has currently 370 followers. At the same time Nicereply Twitter is followed by 916 people.
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