What is better BotPenguin or iHelpDesk? We are here to streamline the whole process of assessing Help Desk Software products for you. For example, on this page you can look at the overall performance of BotPenguin (8.6) and contrast it with the overall performance of iHelpDesk (6.5). You may also match their overall user satisfaction rating: BotPenguin (96%) vs. iHelpDesk (100%).
Furthermore, lexamine their capabilities carefully to check which product can better tackle your company’s needs. In general, any business solution has to let you to comfortably see the big picture, at the same time allowing you immediate access to the details.
We know that not all people have the time to scrutinize a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
1 Bot
2,000 Messages Per Month
1 Team Member
1 Facebook Page
Live Chat
Conditional Flow
30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
Unlimited Bots
3,000 – 500,000 messages/month
Unlimited Team Members
10 Facebook Pages
Live Chat
Conditional Flow
Book Appointments
CSV Export
Google Calendar, Bitrix, and Zoho CRM Integrations
90 Days of Data Storage
Reports & Analytics
Email and Call Support
Emperor – By quote
Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
Live Chat
Conditional Flow
Book Appointments
CSV Export
Customer Success Officer
Google Calendar, Bitrix, and Zoho CRM Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
Zoho CRM
Google Calendar
Bitrix
Dropbox
Eventbrite
Freshsales
GoDaddy
Google Analytics
Google Drive
Google Sheets
HubSpot
MailChimp
Outlook
PayPal
Salesforce
Shipway
Stripe
Todoist
Twilio
Wix
WordPress
Zapier
Zendesk
Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
If you are still having second thoughts about which software will be best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular a given product is and how large is its online presence.For instance, if you analyze BotPenguin LinkedIn profile you’ll find out that they are followed by 224 users. In case of iHelpDesk the volume of followers on their LinkedIn page is 2.
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