Bomgar Remote Support
NOAWARDS
YET
Pricing:
Starting from $1,795
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Pricing Info
Pricing Info
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
Integrations
Integrations
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
InterContinental Hotels Group, Williams-Sonoma, eBay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. It is known to be a product that is easy to use. Bomgar Remote Support includes key features such as session forensics, collaboration support, and credentials management among many others.
Company Email
Contact No.
Company's Address
578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
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You shouldn’t count on just a broad range of features and flexible pricing plans from a popular Customer Support Software. Almost as crucial as key features is a quality customer support. You want to make sure that when you have any questions about Bomgar Remote Support or Vivantio, or you struggle with some problems, or perhaps you’ll need to request a specific change or functionality useful to your business you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from personal training or at least a knowledge base you can use.
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