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Compare BlueConic vs Chameleon

What is better BlueConic or Chameleon? Today’s firms require the top Customer Experience Management Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to compare BlueConic and Chameleon down to the very details of their individual features.

It's also possible to check our general scoring values, which rate the software all round quality and performance. BlueConic got a 7.8 score, while Chameleon has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (BlueConic) against N/A% (Chameleon). Remember to opt for the software that best answers your most crucial issues, not the software with the higher number of features.

At this time, the top products in our Customer Experience Management Software category are: Yotpo, Qualtrics CX, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Individual Marketing Attributes
  • Progressive Profiling
  • Identity Resolution
  • Certified Integrations
  • Platform-agnostic Data Collection
  • Real-time Customer Segmentation
  • Data Activation
  • Built-in Personalization
  • Plug-and-Play Visualizations
  • Customer Lifecycle Insights
  • Dashboard Sharing

Pricing Info

BlueConic has three tiers of enterprise pricing and a free plan. An overview is given below to help you arrive at a decision.

Pyxis – Free

Chamaeleon – from  $500.00/month/annual billing

Phoenix – from  $2,000.00/month/annual billing

Hydra – request pricing information

All packages have the following inclusions:

  • Unlimited Data Collection
  • Dynamic Audience Segmentation
  • Intuitive Personalization Engine
  • Integrations
  • Insight Visualizations & Reporting
  • Onboarding & Training
  • Quarterly Progression Sessions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ING, Moen, Atlantis

Integrations

BlueConic has certified connections with advertising, customer data and CRM, DMP, email marketing, and web services and applications like the following:

  • AdRoll
  • App Nexus
  • Facebook Advertising
  • Acxiom
  • Marketo
  • Selligent
  • Adobe Audience Manager
  • BlueKai
  • Relay42
  • Bronto
  • Oracle Eloqua
  • MailChimp
  • Amazon Kinesis
  • IFTTT
  • Qubit
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer data platform that helps in collecting, segregating, and activating customer information.

Company Email

info@blueconic.com

Contact No.

Company's Address

BlueConic
179 Lincoln St.
Boston, MA 02111
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $139

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Editor
  • Custom Styling
  • User Segmentation
  • Trigger-based Personalization
  • Product Tours Cues
  • Product Tours Analyses
  • Integrations

Pricing Info

Chameleon has three tiers of enterprise pricing with costs depending on how many monthly active users you need to support.

Basic – from $139/month or $99/month/annual billing

  • Customized Tours
  • Reporting & Analytics
  • Basic Integrations
  • Link Sharing
  • Custom Designs
  • Chameleon Branding
  • Help Center Access

Standard – from $279/month or $199/month/annual billing

  • All Basic Features
  • A/B Testing
  • Conversion Tracking
  • Advanced Integrations

Enterprise – request pricing information

  • All Standard Features
  • Bulk Pricing
  • Pilot/POC Period
  • Implementation Assistance
  • Design & Build Service
  • Security Compliance
  • User Permissions Control
  • Enterprise SLA
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Directly, Bexio, FiscalNote

Integrations

Chameleon can integrate with a vast array of third-party tools:

  • Segment
  • Mixpanel
  • Google Analytics
  • Typeform
  • Zendesk
  • Heap
  • Custom JS
  • Delighted
  • Amplitude
  • Intercom
  • Calendly
  • io
  • HubSpot
  • Salesforce
  • Vimeo
  • Wistia
  • Stripe
  • YouTube

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A product onboarding software that personalizes its approach based on the user segment and the user need.

Company Email

hello@trychameleon.com

Contact No.

Company's Address

Chameleon Intelligent Tech, Inc.
77 Van Ness Ave.
San Francisco, CA 94102
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Every time you pick a app that you believe will be an actual asset for your company you shouldn’t simply pay attention to what experts have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you an immediate impression of how actual users of BlueConic and Chameleon evaluate their contact with the app. Our system is based on complex analysis of product mentions on other sites, social media and blogs, so you are going to get a comprehensive and credible picture of what other people think about every product. In this case BlueConic has a total satisfaction rating at 100% while for Chameleon N/A% of people express they had an enjoyable experience with it.

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