What is better Chameleon or NICE inContact CXone? Purchasing the right Customer Experience Management Software product is as straightforward as comparing the good and weak features and terms offered by Chameleon and NICE inContact CXone. Here it's also possible to match their all round scores: 8.0 for Chameleon vs. 8.8 for NICE inContact CXone. Or you can look at their general user satisfaction rating, N/A% for Chameleon vs. 91% for NICE inContact CXone.
We suggest that you spend some time to analyze their specific functions and determine which one is the better alternative for your organization. Moreover. remember to consider your company’s or industry’s special situation, for instance, a multilingual solution for a global team or a mobile version to help you work on the go.
We are aware that not all companies have the time to test a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
No Customer Experience Management Software will be perfect enough to cater to all the requirements of a business. Even though core features of Chameleon and NICE inContact CXone should matter you should also carefully study the integrations supported by every app. Very often your team will already be using various kinds of SaaS software in your company and it’s definitely better to choose apps that integrate well with one another. That way you can be certain of an effortless exchange of data between your teams and apps, which can considerably reduce time devoted to migrating between one product and the next.
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