What is better BeAnywhere Support Express or Zoho Desk? Getting the ideal Help Desk Software product is all about cross-checking numerous solutions and identifying the top program for your specific needs. Our unique system will give you a fast look at the general rating of BeAnywhere Support Express and Zoho Desk. For all round quality and performance, BeAnywhere Support Express scored 7.2, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, BeAnywhere Support Express earned 77%, while Zoho Desk earned 100%.
Below it's also possible to check their characteristics, terms, plans, etc. to find out which program will be more suitable for your needs. An important aspect to assess is if the software allows you to toggle on/off restrictions on different types of users to limit the exposure of any critical company data.
Users who want to save some time or could use a suggestion from our experts may want to examine these top choices for the current year: .
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you pick a solution that you are sure will work best for your team you shouldn’t simply focus on what reviewers have to say about it. Quite frequently individual experience with the product will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick overview of how real users of BeAnywhere Support Express and Zoho Desk rate their contact with the solution. Our system is built around advanced analysis of product mentions on other sites, social networks and blogs, so you will obtain a complete and credible picture of what other clients think about every service. In this example BeAnywhere Support Express got a total satisfaction rating at 77% while for Zoho Desk 100% of users claim they had a positive experience with it.
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