Salesforce Service Cloud

NOAWARDS
YET
Pricing:
Starting from $55
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact Management Right in Outlook
- Automation of Repeatable Workflows and Tasks
- Mobile CRM Support
- Opportunities and Projects Management
- Email Marketing
- Real–time forecasts, trends, and time-based reports
- Contextual Search in Outlook
- Smart and Intuitive Dashboard
Pricing Info
Pricing Info
Users can avail of the subscription or perpetual-based options offered by Prophet CRM. There are two editions of the app: Team and Enterprise. The following are the pricing details of both editions:
Team
- Subscription: $55/month/user (billed annually)
- Perpetual: call 800-399-8980 for quote
- Licensing: 2 or more users
- Customizable contact management
- Extend Outlook contact management to include company, opportunity, and product associations
- Dynamic filtering, sorting, and reporting
- Customizable dashboard
- Mobile web and iPhone app clients
- Cloud based hosting at no additional charge
- Workflow management
- Sales automation
- Dynamic analytics reporting
- Data sharing access management
- Email tracking and sharing (requires Exchange or Office 365)
- Extensive data integration options
Enterprise
- Subscription: $65/month/user (billed annually)
- Perpetual: call 800-399-8980 for quote
- Licensing: 2 or more users
- All Team Features
- Unlimited departments
- Department specific templates, fields, and forms
- Data and record sharing access management across departments
- Automated notifications with Prophet Instant
Integrations
Integrations
Prophet CRM by Avidian supports integrations with the following business systems and applications:
- Advantage CS™
- Assistance Software®
- BigMachines™
- CallidusCloud®
- Connexio™ Labs
- Dropbox
- e-conomic
- Eloqua™
- Epicor® 9
- Exact Globe Next
- Exact Synergy
- ExactTarget®
- FieldOne
- FinancialForce
- GoToWebinar®
- HubSpot
- Intacct®
- Marketo®
- MeetingMapper
- Melissa Data Personator
- Microsoft Dynamics™ AX
- Microsoft Dynamics™ CRM
- Microsoft Dynamics™ GP
- Microsoft Dynamics™ NAV
- Microsoft® Sharepoint
- Microsoft® SQLServer®
- MySQL
- Netsuite
- Nodus
- OData
- ODBC
- ON24™
- OneDrive
- Oracle®
- Oracle® PeopleSoft
- Oracle® Siebel
- Personify
- QlikView
- QuickBooks®
- SalesForce®
- SAP®
- Silverpop
- SmartFocus
- Text
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
USADA, Farmers, Fortune Bank, Blumenthal, Bishop Company, Hitachi
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Prophet CRM by Avidian integrates the familiarity and ubiquity of Outlook into all your CRM processes.
Company Email
Contact No.
Company's Address
3633 136th Place Southeast #107, Bellevue, WA 98006, United States
Prophet CRM by Avidian Comparisons
Popular Prophet CRM by Avidian Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
No CRM Software will manate to cover all the needs of a company. While key features of Prophet CRM by Avidian and Salesforce Service Cloud are obviously a priority you should also carefully explore the integrations provided by every app. Very often your team will already be working with other types of SaaS software in your company and it’s always more beneficial to opt for products that integrate well with each other. If you do that you will be able to ensure a smooth transfer of data between your teams and software used, which can significantly reduce time devoted to migrating between one service and the next.
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