What is better Auros or Zoho Desk? When you need an efficient Knowledge Management Software product for your business you have to take time to evaluate several solutions. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can find Auros’s overall score of 8.0 and compare it against Zoho Desk’s score of 9.0; or Auros’s user satisfaction level at 98% versus Zoho Desk’s 100% satisfaction score.
The evaluation will help you find out the pros and cons of each program, and choose which one suits you requirements better. Beyond the robust features, the software that is easy to understand and use is always the better product.
Our experts made sure to review all popular Knowledge Management Software services available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Contact Auros for information on their basic and enterprise pricing packages. You can submit a demo request to see if the software is a perfect fit for your business.
Auros integrates with the following business systems and applications:
AutoCAD™ Connector
Catia® Connector
Creo® Connector
NX® Knowledge Connector
Solidworks® Knowledge Connector
Team Center® Knowledge Connector
Other General Knowledge Connectors
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Ford, BorgWarner, GM, Roush
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Knowledge Management suite, composed of different systems and solutions, all designed to help companies and organizations fully leverage and maximize their most powerful asset - knowledge.
Company Email
info@aurosks.com
Contact No.
Company's Address
Auros Knowledge Systems
19575 Victor Parkway Blvd, Ste 250
Livonia, MI 48152
United States
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
If you are still having second thoughts about which software will perform best for your business it might be a good idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular each service is and how large is its online presence.For instance, if you check Auros LinkedIn page you’ll learn that they are followed by 1152 people. In case of Zoho Desk the number of followers on their LinkedIn page is 47295.
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