MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ArabDox vs PHPKB

What is better ArabDox or PHPKB? Different organizations need different types of Knowledge Management Software. To understand well which service meets your requirements, consider reviewing various alternatives feature by feature along with their conditions and pricing. Likewise, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.

The results are: ArabDox (8.1) vs. PHPKB (8.5) for overall quality and efficiency; ArabDox (N/A%) vs. PHPKB (100%) for user satisfaction rating. Examine their high and weak points and find out which software is a more sensible choice for your company. An effective, simple way is to note down the advantages and disadvantages of both solutions next to each other and check which app is better.

Currently, the most popular services in our Knowledge Management Software category are: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Document Management
  • Document Versioning
  • Document Printing & Emailing
  • Sakhr OCR Integration
  • Arabic Search Integration
  • Microsoft Productivity Solutions Integration
  • Information Clustering
  • Knowledge Replication
  • Data Backups
  • SDK

Pricing Info

ArabDox is a knowledge management solution by Sakhr Software that can capture and retrieve information in Arabic. If you are interested in enhancing the way your organization works with knowledge with this solution, you can request enterprise pricing from the sales unit by phone or email.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bibliotheca Alexandrina, European Commission, Kaspersky Lab

Integrations

ArabDox can integrate with the following systems and types of applications seamlessly:

  • Sakhr OCR
  • Arabic Search Technology
  • Microsoft Productivity Applications

Additionally, ArabDox has powerful SDKs that you can use for enterprise integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A trilingual knowledge management that offers companies the ability to organize information in Arabic, English, and French.

Company Email

sales@sakhr.ae

Contact No.

Company's Address

Sakhr Software
Electra St., Across Al Muroor Road
Mashreq Bank Building, Floor No. 4
Office No. 30, PO. 73143
Abu Dhabi, UAE

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $285

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Publishing
  • Publication & Expiry Dates
  • Content Versioning
  • Custom Fields
  • Advanced & Live Search
  • Multiple User Types
  • User Groups
  • Statistics
  • User Feedback
  • Data Import & Export
  • LDAP Integration
  • Single Sign On
  • Backups

Pricing Info

PHPKB offers two enterprise pricing versions. The exact amount of your license would depend whether it is owned or hosted, your preferred edition, the number of administrative users, and your chosen support and maintenance subscription period. The removal of the branding label also requires an additional fee.

Standard Edition – starts at $285.00/one-time payment

  • 12 Months Technical Support
  • Unlimited End Users
  • MySQL Support
  • General Features
  • Basic Article Management
  • Unlimited Custom Text Fields
  • Feedback Options
  • Reports & Statistics
  • Search Engine Optimization
  • Backups

Enterprise Edition – starts at $515.00/one-time payment

  • All Standard Edition Features
  • Microsoft SQL Server Support
  • LDAP Integration & Authentication
  • Article Change Log
  • Article Versions Comparison
  • Article Locking
  • Article Autosaving
  • Unlimited Drop-Down Menu Fields
  • Unlimited Checkboxes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Caribbean International, Harvard University Faculty of Arts and Sciences, Government of Bermuda Department of Immigration

Integrations

PHPKB supports connections with the following:

  • MySQL
  • Microsoft SQL Server
  • Microsoft Active Directory
  • Novell eDirectory
  • Open LDAP
  • Posix Account
  • Samba
  • Other LDAP Servers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured and modern knowledge management software that can deploy as an owned or hosted application.

Company Email

Contact No.

Company's Address

Chadha Software Technologies Pvt. Ltd.
232, Green Model Town
Jalandhar City, Punjab 144003
India

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

The products examined on this page are only a small part of our entire Knowledge Management Software category and you should take into account that there might be more reliable services available. If you want to make sure you make the best possible choice for your business we strongly urge you to analyze more solutions first. You can also consider to check out our top 10 Knowledge Management Software list to learn which software are at the moment the highest-rated ones and dominate the market.

Page last modified