What is better AlertOps or Surfboard? Finding the perfect Customer Support Software product is all about evaluating different solutions and determining the top software for your specific needs. Our proprietary system provides you with a quick look at the general rating of AlertOps and Surfboard. For overall quality and performance, AlertOps scored 8.0, while Surfboard scored 8.0. On the other hand, for user satisfaction, AlertOps earned 98%, while Surfboard earned 93%.
Below you can also check their characteristics, terms, plans, etc. to see which program will be more suitable for your company. One key element to evaluate is whether the app can enable/disable permissions on various types of users to secure any critical business data.
In case you you have to quickly find the best IT Service Software according to our review team we suggest you examine one of these products: Zendesk, LiveAgent, Freshservice.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
Both AlertOps and Surfboard were reviewed by a team of reliable SaaS experts who conducted a detailed examination of all important aspects of each solution. Their total score was prepared using our unique SmartScore system which calculates an individual partial score to every factor like: main features, customer support, mobile support, security, client satisfaction and reviews in other media. We know useful features are not the only aspect essential to a business so we make sure we pay attention to all facets of a app prior to coming up with its final score.
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