What is better AlertOps or Gladly? When selecting the best Customer Support Software for your company our recommendation is that you review the features, costs, and other crucial data about the product and vendor. Here, you can check the similarities and disparities between AlertOps (overall score at 8.0 and user satisfaction at 98%) and Gladly (overall score at 7.4 and user satisfaction at N/A%).
You may also look at their specific modules, such as functions, plans, pricing, terms and conditions, etc. Similarly, read the terms carefully for information on hidden fees, including, setup cost, separate support plan, upgrade fees, cloud storage fees, and more.
Our experts made sure to review all popular IT Service Software products available on the market, but among them these three caught our special attention: Zendesk, Freshservice, LiveAgent.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
It may not always be enough to simply compare AlertOps and Gladly with one another. Although reliable functionalities, cost and customer comments are all important and should be included when making a final choice, you should also take a look at the recognition and awards merited by each software. In many cases a less popular app may turn out to be a good choice that was distinguished with SaaS awards such as our Supreme Software Award which reveals that in spite of smaller market presence it’s a significant rival to the apps that dominate the market.
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