What is better Alchemer or Knexus Customer Services? Purchasing the appropriate Customer Experience Management Software product is as simple as evaluating the good and weaker characteristics and terms offered by Alchemer and Knexus Customer Services. Here it's also possible to match their all round scores: 9.6 for Alchemer vs. 6.9 for Knexus Customer Services. Or you can check their general user satisfaction rating, 94% for Alchemer vs. 100% for Knexus Customer Services.
We suggest that you spend some time to examine their unique features and determine which one is the better choice for your business. Likewise, don’t forget to take into account your company’s or industry’s unique case, for instance, a multilingual solution for a global staff or a mobile platform to help you work away from your office.
As of now, the top services in our Survey Tools category are: Alchemer, Qualtrics Research Core, Sogolytics.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
You shouldn’t expect just a wide array of features and scalable pricing packages from a reliable Customer Experience Management Software. Almost as important as key features is a top-notch customer support. You want to ensure that if you have any questions about Alchemer or Knexus Customer Services, or you struggle with some problems, or perhaps you’ll want to ask for a specific update or functionality useful to your team you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to enjoy personal training or at least a knowledge base you can use.
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