What is better Alchemer or Knexus Customer Services? Today’s enterprises need the best Customer Experience Management Software product to remain competitive. On this page we help you with choosing the best solution, by allowing you to evaluate Alchemer and Knexus Customer Services down to the very details of their individual features.
It is also possible to check our total scoring values, which rate the software general quality and performance. Alchemer got a 9.6 score, while Knexus Customer Services has a score of 6.9. Likewise, it is possible to compare their general user satisfaction rating: 94% (Alchemer) against 100% (Knexus Customer Services). Remember to choose the application that best answers your most crucial priorities, not the software with the most robust features.
Our experts made sure to review all popular Survey Tools products offered on the market, but among them these three caught our special attention: Qualtrics Research Core, Alchemer, Sogolytics.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Both Alchemer and Knexus Customer Services were reviewed by a team of independent B2B experts who prepared a thorough analysis of all core elements of each solution. Their ultimate score was prepared using our unique SmartScore algorithm that calculates a separate partial score to each element including: main functionalities, client support, mobile device support, security, client satisfaction as well as market presence. We are aware that useful features are not the only aspect important to a company so we make sure we pay attention to all aspects of a product before coming up with its final score.
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