Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- eMarketing
- Call lists
- Reports
- Customizations
- Sales process automation
- Opportunity management
- Contact management
- Activity tracking & alerts
- Sales & opportunity tracking
- Integration & automation
- Team sharing
- Native iOS & Android apps
- Business insights
- Flexible deployment, access & pricing
- Advanced security
- Custom tables manager
- Industry template library
- API
- Customer support
Pricing Info
Pricing Info
Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:
Act! CRM Essentials – $15/user/month (billed annually)
Basic CRM + eMarketing
- Relationship & Task Management
- Opportunity Management
- Email Template Library & HTML Editor
- Campaign Management
- Standard Reports
- Act! Companion Mobile App
- Data Import Tool
- Digital Support
- 2Gb Cloud Storage
- 2,500 Emails/mo
Act! CRM Standard
– $30/user/month (billed annually)
Full-featured CRM + eMarketing
Everything in Essentials, plus:
- Office & Google Integration
- Dynamic Groups
- Dashboards & Analytics
- Integration with Popular Apps
- Team Management
- Marketing Automation (Optional)
- Digital & Phone Support
- 4Gb Cloud Storage
- 10,000 Emails/mo
Act! CRM Expert – $45
/user/month (billed annually)
Advanced CRM + eMarketing
Everything in Standard, plus:
- Advanced Sales Pipeline Management
- Custom Sales KPIs
- Custom Dashboards & Analytics
- Advanced Customization
- Custom Queries
- Marketing Automation (Optional)
- Priority Support
- 6Gb Cloud Storage
- 25,000 Emails/mo
Act! 365 – From $10/user/month
- Customer management
- Calendar & activity management
- Email marketing
- Intelligent Call Lists
- Campaign metrics
- Pipeline management
- Embedded Outlook® inbox experience
- Act! 365 mobile app
- Connections to popular apps
- Getting started tools
- Email open & click tracking
- Sales engagement metrics
- Web forms
- QuickBooks® & Xero™ integration
Integrations
Integrations
- Campaign Monitor
- Constant Contact
- Google Apps for Work
- MS Outlook
- SalesNexus
- Evolve IP Phone System
- SpitFire
- HomeTrak
- Dropbox
- MS Office 365
- Social Campaigns
- iCloud
- CloudCallClick
- 8×8 Virtual Contact Center
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Swarovski, Progressive, Hoopla, Aspca, Movie Pass, Xerox
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Act! understands the needs of small and mid-sized businesses and it works towards making the customer experience a remarkable one.
Company Email
Contact No.
Company's Address
Denver Headquarters
621 17th Street, Suite 500
Denver, CO 80293
Act! Comparisons
Popular Act! Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
It may not always be sufficient to just compare Act! and Salesforce Service Cloud with each other. While specific features, pricing and user reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards won by every product. In many cases a less dominant software may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that in spite of lesser market presence it’s a significant rival to the apps that dominate the market.
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