Compare Act! vs Salesforce Service Cloud 2026

Act!

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Act!

List of Features

eMarketing
Call lists
Reports
Customizations
Sales process automation
Opportunity management
Contact management
Activity tracking & alerts
Sales & opportunity tracking
Integration & automation
Team sharing
Native iOS & Android apps
Business insights
Flexible deployment, access & pricing
Advanced security
Custom tables manager
Industry template library
API
Customer support

Pricing Info

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! CRM Essentials – $15/user/month (billed annually)

Basic CRM + eMarketing

Relationship & Task Management
Opportunity Management
Email Template Library & HTML Editor
Campaign Management
Standard Reports
Act! Companion Mobile App
Data Import Tool
Digital Support
2Gb Cloud Storage
2,500 Emails/mo

Act! CRM Standard
– $30/user/month (billed annually)

Full-featured CRM + eMarketing

Everything in Essentials, plus:

Office & Google Integration
Dynamic Groups
Dashboards & Analytics
Integration with Popular Apps
Team Management
Marketing Automation (Optional)
Digital & Phone Support
4Gb Cloud Storage
10,000 Emails/mo

Act! CRM Expert – $45
/user/month (billed annually)

Advanced CRM + eMarketing

Everything in Standard, plus:

Advanced Sales Pipeline Management
Custom Sales KPIs
Custom Dashboards & Analytics
Advanced Customization
Custom Queries
Marketing Automation (Optional)
Priority Support
6Gb Cloud Storage
25,000 Emails/mo

Act! 365 – From $10/user/month

Customer management
Calendar & activity management
Email marketing
Intelligent Call Lists
Campaign metrics
Pipeline management
Embedded Outlook® inbox experience
Act! 365 mobile app
Connections to popular apps
Getting started tools
Email open & click tracking
Sales engagement metrics
Web forms
QuickBooks® & Xero™ integration

Learn more about Act! pricing

Integrations

Act!

Integrations

Campaign Monitor
Constant Contact
Facebook
Google Apps for Work
MS Outlook
SalesNexus
Evolve IP Phone System
SpitFire
LinkedIn
HomeTrak
Dropbox
MS Office 365
Social Campaigns
iCloud
CloudCallClick
8×8 Virtual Contact Center

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Swarovski, Progressive, Hoopla, Aspca, Movie Pass, Xerox

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Act! understands the needs of small and mid-sized businesses and it works towards making the customer experience a remarkable one.

Company Email

Contact No.

866-873-2006

Company's Address

Denver Headquarters
621 17th Street, Suite 500
Denver, CO 80293

Act! Comparisons

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Popular Act! Alternatives

Product Name

Score

Act! Best Alternatives for 2026 9.2

Act! Best Alternatives for 2026 8.8

Act! Best Alternatives for 2026 8.0

Act! Best Alternatives for 2026 7.0

Salesforce Service Cloud

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.6

User Satisfaction

97%

Pricing:

Starting from $25

Salesforce Service Cloud

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Salesforce Service Cloud

List of Features

Computer Telephony Integration (CTI)
Record types
Lead-contact account management
Files
Salesforce identity
Roles and permissions
Snap-ins for live agent chat
Social customer service pro
Knowledge
Work order management
Service console
Customer community
Chatter
Community starter
Email integration with Outlook
Advanced case management
Customer account portal
Custom page layouts
Standard success Plan
Asset management
Omni-channel supervisor
Field service dispatch
Service contracts and entitlements
Developer Sandbox
Unlimited online training
Activity feed
Developer Pro Sandbox
Topics and recommendations
Data and file storage
Order management
Omni-channel routing
Case auto-assignment
Service analytics app
Social customer service starter pack
Product tracking
Case milestone tracker
Unlimited custom applications
Google Apps integration
Custom profiles
AppExchange app integration
Offline access
Lightning App builder
Case escalation rules and queues
Web services API
Opportunity tracking
Workflow and approval automation
Web and email case capture
Task management
Customizable reports and dashboards
Case email auto-response
Advanced reporting features
Salesforce mobile app
Email templates

Salesforce Service Cloud

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Essentials – $25/user per month

Chatter
Salesforce mobile app
Files
Topics and recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 Service console app per org
Basic omni-channel routing
Omni-channel supervisor
Knowledge (read only)
Knowledge (read-write)
Computer Telephony Integration (CTI)
Phone
Social Customer Service
Live agent chat (limited functionality)
Next best action
Help center
Customizable reports and dashboards
Opportunity tracking
Task management, activity feed
Email integration with Outlook
Google Apps integration
Custom profiles and page layouts
Lightning App builder
AppExchange app integration
Email templates
Data and file storage per user
Limited Lightning flow automation

Professional – $75/user per month

All Essentials plan features except phone, live chat, and help center, plus:
Service orders
Service contracts and entitlements
Work order management
Asset management and product tracking
Unlimited custom applications
Developer Sandbox
2 Roles and permissions per org
3 Record types per object

Available add-ons:

Knowledge (read-write) – $75/user/month
Web services API – $25/user/month
Developer Pro Sandbox

Enterprise – $150/user per month

All Essentials and Professional plan features except phone, plus:
Service console apps
Advanced case management
Advanced reporting features
Offline access
Web services API
Lightning flow automation (unlimited)
Roles and permissions
Record types (per object)
Salesforce identity
Workflow approval

Available add-ons:

Knowledge (read-write) – $75/user/month
Chat (live agent) – $75/user/month
Developer Pro Sandbox
Full Sandbox

Unlimited – $300/user per month

All Enterprise plan features, plus:
Knowledge (read-write)
Chat (live agent)
Developer Pro Sandbox
1 Full Sandbox per org
24/7 Support and configuration services

Learn more about Salesforce Service Cloud pricing

Salesforce Service Cloud

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.