Freshchat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Cloud-hosted phone system
- Intuitive online portal
- Free company and local phone numbers
- Call redirect
- Call screening
- Automated or manual call recording
- Custom call alerts and ringing strategies
- Interactive voice response
- Custom call alerts to email or message
- Detailed call analytics
- Campaign reports
- Call monitoring
- Call conferencing
- Group extensions
- Call blocking
- Call twinning
- Call flipping
- Virtual receptionist
- Music on hold
- Plug-and-play functionality
- Automatic updates
Pricing Info
Pricing Info
Acefone offers two plans for businesses to choose from:
Basic – $12.99/user/month or $9.99/user/month (billed annually)
- Business phone number
- Unlimited inbound minutes
- Voicemail to email
- Call forwarding
- Mobile, desktop, and web apps
- 24/7 customer support
Premium – $23.99/user/month or $17.99/user/month (billed annually)
All inclusions of the Basic plan plus:
- Unlimited outbound minutes
- IVR (virtual receptionists)
- Call analytics and scheduled reports
- Real-time call monitoring
- Call recording
- Integration with Salesforce, Zoho, Hubspot, and more
- Free number porting
Integrations
Integrations
Acefone integrates with the following applications and platforms:
- Zoho CRM
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Bitrix24
- Freshworks
- Freshdesk
- Pipedrive
- Zendesk
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Acefone is an intuitive hosted phone system. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just $9.99 per user per month.
Company Email
Contact No.
Company's Address
Acefone
3 Willow Close, Holborough Lakes, Kent, England ME6 5FA
Great Britain
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unified Inbox
- Free Bot Sessions
- AI-powered Chatbots
- Chatbot Builder
- Chatbot Analytics
- Multilingual Bots
- Custom CSS and JS
- Monthly Unique Visitors
- API connector
- Integrations via the app marketplace
- Conversation APIs
- Extensive Data APIs
- Rich Messaging APIs
- Hyper-targeted rich media campaigns
- Intelligent load balancing
- Auto-routing
- Assignment Rules
- IntelliAssign
- Auto-Resolve
- User Events Tracking
- Triggered and Targeted Messages
- Advanced Dashboard
Pricing Info
Freshchat offers one free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15 per month (billed annually)/ $18 per month (billed monthly)
- Everything in Free, plus:
- Up to 2,000 bot sessions/month
- Assignment Rules
- Priority Box
- Canned Response
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversation Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39 per month (billed annually)/ $47 per month (billed monthly)
- Everything in Growth, plus:
- Up to 3,000 bot sessions/month
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours (by Groups)
- Co-browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Agent Availability Report
- Multilingual Support
- Conversation APIs
- Roles and Permissions
- CSAT Survey and Report
Enterprise – $69 per month (billed annually)/ $83 per month (billed monthly)
- Everything in Pro, plus:
- Up to 5,000 bot sessions/month
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
Integrations
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
- Freshdesk
- WordPress
- Facebook Messenger
- Salesforce
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo, California 94403
USA
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You should note that while both Acefone and Freshchat may provide a reliable range of features every solution might be created for a different business size. If you are comparing features you should focus on a company type they are catering to. Some features might scale up efficiently for large enterprises but if you run a small or medium company it’s frequently better to avoid paying for complex features that you might never use.
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