CA Service Desk Manager
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Collision Detection
- Tags
- Quick Replies
- Notes
- Insightful Reports
- Automations & Custom Folders
- Signatures
- Auto replies
- Powerful Search
- User Permissions
- Message Formatting
- Knowledgebase
- SSL Encryption
- IP White Listing
- Full Facebook integration
- Full Twitter integration
- Multi-channel support: email, Twitter, Facebook, web
- Social monitor features to track and compare competition
Pricing Info
Pricing Info
Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:
Abhisi Standard – $9/user/month
- 2 Mailboxes
- 5 Agents
- 1 Knowledge Base
- 5 GB Storage Space
- Message Viewed/Opened Tracking
- Quick Replies
- Auto Responder
- Automations (Workflows)
- Abhisi Branding
Abhisi Professional – $19/user/month
- All Standard Features
- Unlimited Mailboxes
- up to 100 Agents
- 2 Knowledge Bases
- Unlimited Storage Space
- Abhisi Help Widget
- 5 Facebook Pages
- 5 Twitter Pages
- Full Reports
- Agent Collision Detection
- Customer Happiness Ratings
- Remove Abhisi Branding
Abhisi Business – $49/user/month
- All Professional Features
- Unlimited Mailboxes
- Unlimited Agents
- 5 Knowledge Bases
- Unlimited Storage Space
- 10 Facebook Pages
- 10 Twitter Pages
Integrations
Integrations
Abhisi integrates with the following business systems and applications:
- MailChimp
- Shopify
- Slack
- Olark
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers.
Company Email
support@abhisi.com
Contact No.
Company's Address
Abhisi Helpdesk
3-251 Queen St. E., Suite 174
Mississauga, Ontario, L5M 1L7
Canada
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
- Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
- Mobile-optimized capabilities: Accessible via tablet or smartphone
- Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
- Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
- Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes
Pricing Info
Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.
Integrations
CA Service Manager offers integration with the following business systems and applications:
- Enterprise Random Password Manager
- Kelverion
- Nlyte
- FlowDot
- Bomgar
- Northcraft Analytics
- enPortal
- SCOM
- Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Company Email
Contact No.
Company's Address
520 Madison Avenue
22nd Floor
New York
NY
US
10022
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Please keep in mind that even though both Abhisi and CA Service Desk Manager may offer a reliable set of features every service could be created for a different business size. If you are comparing features you may want to give some attention to a business type they are meant for. Certain functionalities might scale up effectively for big enterprises but if you run a small or mid-sized company it’s often better to refrain paying for advanced features that you might never actually use.
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