1CRM vs Freshservice 2026 Comparison

NOAWARDS
YET

SmartScore™

7.4

User Satisfaction

100%

Pricing:

Starting from $8

Pricing Model

1CRM

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

1CRM

List of Features

Advanced reporting
Built-in self-service portal for collaboration
Comprehensive Quickbooks integration
Customizable workflow automation
Extensive customization features
Full order management: product catalog, invoices, quotes
HR, expense reports, employee timesheets
Inbound/outbound HTML email
IP telephony integration (Skype etc..)
Marketing automation
Mobile support (Android, iPhone/iPad, Blackberry)
MS Word mail merge
Vendor offers a free edition
PDF form designer
Portal includes integrated eCommerce store
Project and resource management
Salesforce automation and forecast tracker
Service contracts and case management
Syncs with Google applications

Pricing Info

1CRM

Pricing Info

Pricing for on-premise software:

Startup: Free
Startup+: $10/user/month (billed annually) / $12 month-to-month
Professional: $18/user/month (billed annually) / $22 month-to-month
Enterprise: $23/user/month (billed annually) / $27 month-to-month

Pricing for cloud service:

Startup: $8/user/month (billed annually) / $10 month-to-month
Startup+: $17/user/month (billed annually) / $20 month-to-month
Professional: $25/user/month (billed annually) / $30 month-to-month
Enterprise: $31/user/month (billed annually) / $36 month-to-month

Learn more about 1CRM pricing

Integrations

1CRM

Integrations

1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.

On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.

1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.

1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.

1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.

Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Avira, Philips, Telus, Adaco

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

1CRM is an affordable and highly customizable customer relationship and business management application.

Company Email

info@1crm.com

Contact No.

778-432-2761

Company's Address

688 Falkland Road, Victoria BC, V8S 4L5, Canada

1CRM Comparisons

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Popular 1CRM Alternatives

Product Name

Score

1CRM Alternatives 2026 - Best Similar Software 8.9

1CRM Alternatives 2026 - Best Similar Software 8.6

1CRM Alternatives 2026 - Best Similar Software 8.3

1CRM Alternatives 2026 - Best Similar Software 8.0

Freshservice

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.4

User Satisfaction

97%

Pricing:

Starting from $7

Freshservice

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Freshservice

List of Features

Basic Ticketing
Self Service Portal
Knowledge Base
Intelligent Automation Tools
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Contract Management
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Portal Customization
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Announcements
Satisfaction Surveys
Incident Management
Problem Management
Change Management
Release Management
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics

Freshservice

Pricing Info

Freshservice offers a plan for modern enterprises as well as add-ons. It has a 14-day free trial where you access all its features. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Pro – $49/agent/month, billed annually ($59/agent/month)

Pro Day Pass – $7/agent

Freddy AI Agent – $49/100 sessions

Learn more about Freshservice pricing

Freshservice

Integrations

Native Integrations

Facebook
Twitter
Salesforce
Sugar CRM
Capsule
FreshBooks
Atlassian Jira
Harvest
Google Apps
Google Calendar
Google Analytics
Google Contacts
Gmail Gadgets
Google Hangouts
Google Drive
LogMeIn Rescue
HelpOnClick
iContact
Zoho CRM
Snap Engage
Nimble
Shopify
FetchFlow
Knowlarity
MailChimp
Campaign Monitor
Highrise
Olark
Constant Contact
WorkFlowMax
SurveyMonkey
Dropbox
Screenr
PivotalTracker
Zapier
Batchbook
Amazon Web Services
Bomgar
Box

Third party Integrations

Userlike
Magento
Woo Themes
OneSky

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

American National Bank, Battery Giant, Rubik

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

Company Email

support@freshservice.com

Contact No.

+1-866-832 3090

Company's Address

311 California St.
San Francisco, CA, 94104
USA

Freshservice Comparisons

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Comparision

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Popular Freshservice Alternatives

Product Name

Score

Freshservice Alternatives 2026 - Best Similar Software 9.2

Freshservice Alternatives 2026 - Best Similar Software 8.8

Freshservice Alternatives 2026 - Best Similar Software 8.0

In the event you continue having second thoughts about which product will work best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given solution is and how wide is its online presence. For instance, in case of Facebook 1CRM has 4037 likes on their official page while Freshservice profile is liked by 7557 users.

Page last modified 2026-03-02

Compare 1CRM vs Freshservice

Freshservice

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

1CRM Comparisons

Popular 1CRM Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Freshservice Comparisons

Popular Freshservice Alternatives

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