Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
Popular Zendesk Chat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Real-time Analytics Dashboard
- User Management
- Complete Customization
- Integrations
Pricing Info
Yekaliva offers four options when it comes to enterprise pricing to suit the needs of businesses of different sizes.
Glider – $20/month
- 2K Messages per Month
- Email Support
Plane – $50/month
- All Glider Features
- 5K Messages per Month
- Bot Customization
- Real-time Dashboard
- 24/7 Email Support
Jet – $100/month
- All Plane Features
- 12K Messages per Month
- Priority Call Support
- Partial Integration Support
- White Label
Rocket – request pricing information
- All Jet Features
- Unlimited Messages per Month
- Complete Integration Support
- All Channels Integration
- Dedicated Agent
Integrations
Yekaliva can integrate with the following solutions:
- Slack
- KIK
- Skype
- Telegram
- Line
Apart from these, Yekaliva can also connect with a number of CRM tools.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Queensland Government, Asian Humanity Foundation, Anna Nagar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A highly accurate AI-powered chatbot that is backed by six avant-garde technologies.
Company Email
Contact No.
Company's Address
Yekaliva
No. 299 S Main Road, Ste. 1300
Salt Lake City, UT 84111
USA
Yekaliva Comparisons
Popular Yekaliva Alternatives
Almost as crucial as useful features and client support responsiveness are pricing plans offered by Zendesk Chat and Yekaliva. While pricing should not be the sole element it’s definitely an important thing to think about. You should look for a flexible pricing package that can be adjusted to your business size and easily scaled up when your team develops. Be sure that you don’t choose packages that have extra functionalities that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and gives you a reliable overview of what it feels like to work with Zendesk Chat and Yekaliva.
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