What is better Zoho Wiki or Medallia? Specific organizations want different types of Customer Support Software. To understand well which solution suits you, think about reviewing various solutions feature by feature along with their conditions and pricing. Likewise, you can get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Zoho Wiki (8.3) vs. Medallia (6.8) for general quality and functionality; Zoho Wiki (100%) vs. Medallia (98%) for user satisfaction rating. Examine their strong and weak points and see which software is a more sensible choice for your company. An effective, simple tip is to write the pros and cons of both applications next to each other and see which app is better.
We did our best to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Wiki integrates with the whole Zoho Business Suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Web-hosted wiki platform that provides business owners with a ready-made platform for sharing critical content. This is a tool best used to foster knowledge creation and collaboration within an organization. Zoho Wiki is easy to use and is collaborative at the get-go. It is also equipped with administration options to enforce orderly work structure.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
The solutions examined on this page are merely a small sample of our full Customer Support Software category and you should remember that there could be better options out there. If you would like to ensure you make the optimal decision for your company we strongly encourage you to analyze more services first. You can also consider to consult our top 10 Customer Support Software list to learn which software are in the current year the best ones and dominate the market.
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