What is better Zoho Learn or Zoho Desk? Today’s enterprises require the best Knowledge Management Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to compare Zoho Learn and Zoho Desk down to the very details of their individual features.
You may also make use of our total scoring values, which rate the software general quality and performance. Zoho Learn got a 8.9 score, while Zoho Desk has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 98% (Zoho Learn) against 100% (Zoho Desk). Keep in mind to select the software that best addresses your top needs, not the solution with a lot of features.
In the event you would like to quickly locate the top Learning Management Systems (LMS) according to our review team we suggest you examine the following services: Graphy, TalentLMS, Litmos.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
It may not always be sufficient to just compare Zoho Learn and Zoho Desk with each other. Even though reliable functionalities, pricing and customer reviews are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each software. In many cases a less dominant software may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which proves that in spite of limited market presence it’s a worthy contender to the services that rule the market.
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