What is better Zoho Desk or Wolken? Assessing products for the top Help Desk Software doesn't have to be difficult. On our review platform, you can easily match Zoho Desk and Wolken and immediately evaluate their distinct features. We allow you to examine their uniqe benefits, supported devices, customer support, pricing rates, terms, and much more.
It's also possible to assess their overall score (9.0 for Zoho Desk vs. 8.0 for Wolken) and overall customer satisfaction level (100% for Zoho Desk vs. 100% for Wolken). Spend some time and assess your best choices and find out which one is best for your company. You should also check the software company’s background; are they reliable and will they still be operating a few years from now?
People who don't have much time or need a Customer Support Software suggestion from our team might want to take a look at these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Every time you choose a software that you are sure will be an actual asset for your company you shouldn’t just pay attention to what experts have to say about it. Very often individual experience with the app may be different, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each product to give you a quick overview of how actual users of Zoho Desk and Wolken rate their experience with the app. Our algorithm is based on advanced analysis of product appearances on other websites, social media as well as blogs, so you are going to get a comprehensive and credible landscape of what other clients think about every solution. In this case Zoho Desk has a total satisfaction rating at 100% while for Wolken 100% of users express they had a positive experience with it.
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