What is better Zoho Desk or Trainn? You have so many Knowledge Management Software solutions in today’s market that deciding on the best product can be overwhelming. On our comparison page, you can actually examine the features, pricing terms, available plans, and more details of Zoho Desk and Trainn.
It’s also possible to assess their score (9.0 for Zoho Desk vs. 8.0 for Trainn) and user satisfaction level (100% for Zoho Desk vs. 98% for Trainn). The scores and ratings offer you a solid idea how both these software products perform. In addition, check if the application can integrate with your current business apps to promote greater productivity.
In the event you have to quickly locate the optimal Customer Support Software according to our review team we suggest you take a look at these solutions: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Trainn is a customer education platform that enables SaaS businesses and teams to launch effective B2B customer learning and training initiatives via product videos at a scale with less effort and overhead.
If you test various Knowledge Management Software apps you shouldn’t simply look at their features list and available pricing plans. Pay attention to the fact that the product should be meeting your work processes and company so the more flexible their offer the better. Explore which systems are supported by Zoho Desk and Trainn and make sure you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this may be a deal breaker for many firms.
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