What is better Zailab or CloudTalk? We are here to improve the whole process of reviewing Customer Support Software products for you. For example, on this page you can look at the overall performance of Zailab (8.0) and compare it with the overall performance of CloudTalk (8.5). You may also match their overall user satisfaction rating: Zailab (N/A%) vs. CloudTalk (100%).
Furthermore, research their features thoroughly to see which product can better deal with your company’s requirements. In general, any business app has to let you to immediately see the big picture, all the while allowing you immediate access to the details.
If you have to quickly find the best Call Center Software according to our experts we advise you examine one of these services: Zendesk, JustCall, Freshdesk Contact Center.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Customer Support Software will be perfect enough to solve all the needs of a business. While key features of Zailab and CloudTalk are obviously a priority you should also carefully examine the integrations supported by each service. Very often your team will already be making use of various kinds of B2B software in your company and it’s definitely more beneficial to select apps that integrate well with each other. With that approach you can ensure a smooth exchange of data between your teams and services, which can considerably reduce time wasted on migrating between one software and the other.
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