Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Commenting
- Community Q&A
- Coupons
- Dedicated support
- Look and feel customization
- Mail after purchase
- Plug & Play
- Powerful analytics
- Powerful moderation tools
- Supports more than 15 eCommerce platforms
- Supports more than 25 languages
- Tools to turn your reviews into SEO gold
- Turn one-time shoppers into return customers
- Yotpo is completely social
Pricing Info
Pricing Info
Yotpo offers several different plans including a free plan.
Free plan: free forever
- Product & Site Reviews
- Smart Review Reminders
- Import Existing Reviews
- Manual Review Requests
- Star Ratings
- Reviews Badge
- Reviews Tab
- SEO page
- Reviews Carousel
- Commenting on Reviews
- Coupons
- Email Upselling
- Social Sharing
- Manual & Automatic Social Push
- Rich Snippets (for supported platforms)
- Dashboard
- Moderation
Powerhouse: by quote
- All Free plan features
- HTML Editor
- Custom Review Forms
- Invoice-Based Review Request
- Widget CSS Editor
- Community Q&A
- Facebook Reviews Tab
- HubSpot Integration
- Yotpo Ads for Facebook
- Google Product Listing Ads
- Inline SEO
- Help Desk Moderation
- Promoted Products
- Product Blacklist
- Grouping Products
- Live Moderation – 3 seats
- Dedicated Client Success Manager
Visual Marketing: by quote – add-on to Powerhouse
- Social Curation from Instagram
- User-Generated Photos
- Visual UGC Gallery
- Photos Carousel
- Shoppable Instagram
- Yotpo Ads for Instagram
- Social Push with Customer Photos
- Pinterest Push
There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.
Integrations
Integrations
Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.
Yotpo is an official business partner of Google and Facebook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sears, Staplers, CAMPSAVER, Beardbrand
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.
Company Email
anetzerel@yotpo.com
Contact No.
Company's Address
222 Broadway
New York, NY 10007
USA
Yotpo Comparisons
Popular Yotpo Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
In case you are still having doubts about which product will perform best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how wide is its online presence.For example, if you check Yotpo LinkedIn profile you’ll find out that they are followed by 3482 people. In case of Freshdesk Omni the number of followers on their LinkedIn page is 688836.
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