Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Hosted IVR
- Voice SMS Blast (OBD)
- Click To Call
- Virtual Number
- Toll-Free Number
- IVR Solution
- Call Center Software
- Custom IVR
- Turn Key Solution
- B2B Voice Cloud PaaS
- Number Masking
- Call Management System
Pricing Info
Pricing Info
YakoVoice offers the following basic and enterprise pricing packages:
Basic – ₹799/month
- Welcome Message
- Dynamic Extensions
- Misscall Notification
- Unlimited Calls
- Unlimited Agents
- After Hour Routing
Advance – ₹1499/month
- All Basic features
- Multi-Level IVR
- Web-hook API
- Call Recording(2GB)
- API Based Menu Selection
- Input Capture
Enterprise – ₹1999/month
- All Advance Features
- Custom Music On Hold
- Multi-Language
- Sticky Agent
- Automated Agent Routing
Integrations
Integrations
YakoVoice integrates with the following business systems and applications:
- CRM
- Call management system
- IVR
- Voice SMS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Cognizant, Tata, FastPay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
YakoVoice is a cloud telephony platform designed to leverage fast, efficient and effective solutions for SME’s.
Company Email
support@yakovoice.com
Contact No.
Company's Address
Yako Voice
120 First Floor, Evershine Mall, Link Road
Malad (West), Maharashtra, Mumbai – 400064
India
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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In the event you continue having second thoughts about which service will be best for your company it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given product is and how big is its online presence. For instance YakoVoice Twitter profile has currently 83 followers. At the same time Vocalcom Cloud Contact Center Twitter is followed by 32104 users.
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