Vocalcom Cloud Contact Center
NOAWARDS
YET
Pricing:
Starting from €65
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Integrated Task Timers
- Weekly Timesheet Submissions and Approvals
- System-Generated “Nags”
- Visual Reporting
- Daily Task Assignments
- Milestone Tool
- Drag-and-Drop Rescheduling
- Email Updates
- Mobile Version
- Data Capture and Archiving
- Real-Time Graphing
- Weekly Trend Monitoring
- Project Time Tracking
- Billable vs. Unbillable time
- Data export to CSV and XML
- One-Click Retrieval
- Version Control
- Document Uploading
- Organic Classification Tags
- Easy File Access Via Internet
- Unlimited File Type Support
- Extensive Visual Theme Selection
- Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
- Multi-Currency Support
- Non-US Date and Time Format Support
- Unicode Character Support (including Mandarin and Chinese)
- Automated Overdue Invoice Alerts
- Freestyle Invoicing
- Canadian GST and Quebec PST Support
- Invoice Processing
- Cash Flow Monitoring
- Custom Functionality Builder
- Custom Reports
- Add-On Development
Pricing Info
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
Lite – $29 per month
- Active Projects: 3
- Document Storage: 5 Gb
- Users: 3
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones:/li>
Basic – $49 per month
- Active Projects: 10
- Document Storage: 10 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Not So Basic – $69 per month
- Active Projects: 15
- Document Storage: 25 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Professional – $99 per month
- Active Projects: 30
- Document Storage: 50 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Premium – $159 per month
- Active Projects: 50
- Document Storage: 100 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Top Shelf – $219 per month
- Active Projects: 100
- Document Storage: 150 Gb
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Unlimited – $299 per month
- Active Projects: Unlimited
- Document Storage: Unlimited
- Users: Unlimited
- Clients & Contacts: Unlimited
- Invoices: Unlimited
- Tasks & Milestones: Unlimited
Integrations
Intervals support integrations with the following business applications and systems:
- QuickBooks Online
- QuickBooks Desktop
- FreshBooks
- Xero
- Slack
- Google Drive
- Basecamp Classic
- Intervals Kanban
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, Ghirardelli, and Warner Bros.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Take control of your workflow with Intervals, a web-based time, task and project management software.
Company Email
support@myintervals.com
Contact No.
Company's Address
414 E. Haley St
Santa Barbara, CA 93101
USA
Intervals Comparisons
Popular Intervals Alternatives
In case you continue having doubts about which software will be best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular every software is and how big is its online presence.For instance, if you look at Vocalcom Cloud Contact Center LinkedIn profile you’ll learn that they are followed by 7888 people. In case of Intervals the volume of followers on their LinkedIn page is 79.
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