What is better Wix Answers or ALVAO? Assessing products to get the best Customer Support Software does not always have to be complicated. On our review platform, it is possible to match Wix Answers and ALVAO and immediately see their unique elements. We allow you to examine their functions, supported devices, support service, prices, terms, plus more.
You can also compare their overall score (8.9 for Wix Answers vs. 8.7 for ALVAO) and overall customer satisfaction level (100% for Wix Answers vs. 96% for ALVAO). Take your time and assess your top options and discover which one is best for your company. Likewise, you must assess the vendor’s credibility; can they be relied upon and will they still be operating in the future?
In case you you need to quickly identify the optimal Help Desk Software according to our review team we suggest you try out the following solutions: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
In the event you continue having second thoughts about which service will be best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular every solution is and how large is its online presence. For example, in case of Facebook Wix Answers has 0 likes on their official profile while ALVAO profile is liked by 237 users.
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