Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $385
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Agent can work anywhere
- Allows unlimited custom data fields and dispositions
- Automatic monitoring and management of regulatory compliance
- Automatically leave voice messages
- Automatically scrubs against in-house or Federal Do-Not-Call
- Automatically skips busy lines
- Call back manager – reassign and reschedule callbacks
- Call report for campaign stats
- Easy to use – quick download and setup
- Eliminate dropped calls by setting up rollover IVR
- Extensive interface for system integration
- Integrate with any Windows-based software
- Record call by agent
- Sends calling information to agent’s computer
- Support WAN, LAN network configuration
- Training of new agents
- Unified agent desktop
- Unlimited scalability/call capacity
- Use company’s PBX system
- Use VoIP internet dialing services
Pricing Info
Pricing Info
Voicent predictive dialer pricing
- 1 agent, 1 line: $385
- 4 agents, 8 lines: $1,999
- 10 agents, 20 lines: $4,699
- 20 agents, 40 lines: $7,999
Integrations
Integrations
Voicent predictive dialer supports integration with any Windows-based software like SQL database as well as CRM apps like SugarCRM, Salesforce, and Zoho CRM.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Purdue University, Stanford School of Medicine, HP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Voicent's offers an easy-to-use predictive dialer software product that can boost your productivity and improve campaign bottom-line.
Company Email
Contact No.
Company's Address
2665 Marine Way, Suite 1140, Mountain View, CA 94043
Voicent Predictive Dialer Comparisons
Popular Voicent Predictive Dialer Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
Popular Freshdesk Messaging Alternatives
It may not always be enough to simply compare Voicent Predictive Dialer and Freshdesk Messaging with one another. Even though reliable features, cost and user experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards claimed by every software. In many cases a less popular app may turn out to be an excellent choice that was a winner of many B2B awards such as our Experts’ Choice Award which shows that despite lesser market popularity it’s a worthy contender to the solutions that dominate the market.
Page last modified