What is better Vivantio or HoduCC? When choosing the appropriate Customer Support Software for your enterprise our recommendation is that you assess the functions, costs, and other important data about the product and vendor. Here, you can examine the parallels and distinctions between Vivantio (overall score at 8.4 and user satisfaction at 93%) and HoduCC (overall score at 8.0 and user satisfaction at 92%).
You can also check their unique details, for example features, plans, rates, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden fees, including, setup fees, independent customer service, upgrade fees, disk space fees, and others.
Users who want to save some time or need a IT Service Software recommendation from our experts may want to try out these top choices for the current year: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
It may not always be enough to simply compare Vivantio and HoduCC against each other. While specific features, cost and user experience are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards claimed by each product. In many cases a less dominant software may turn out to be an excellent choice that was a winner of many industry awards such as our Great User Experience Award which proves that despite limited market presence it’s a significant rival to the software that dominate the market.
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