Live2Support
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
Pricing Info
Pricing Info
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
Integrations
Integrations
There is a VisionFlow mobile app available. Other integrations not specified.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Swiss Armed Forces, Brio, Saab, SKF
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Company Email
info@visionflow.com
Contact No.
Company's Address
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
VisionFlow Comparisons
Popular VisionFlow Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Realtime Visitor Monitoring
- Monitor Website Traffic in Real-time
- Fast and Easy Navigation
- Block IP Address
- Chat invitation
- Extensive Visitor Information System.
- Chat History of every visitor comes to your website
- Web Base Interface for monitoring and chatting
- Stand Alone Application for monitoring and chatting
- Foot Prints
- Call Back & Call Back History
Chatting with your visitors
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Co-Browsing during chat session
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
Look & Feel Customization
- Fully Customizable Visitor Chat Windows
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
- Language Support in Email Messaging
Preferences & Setting Control
- Fast and Easy Integration
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator
Supervising & Reporting
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator
- Administrator/Supervisor Monitoring of Running Chat Session and Participation
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service
- Google Analytics Integration
Value Added Features
- Local Time Integration
- Pass Custom Variables form Your Web Pages
- Post Chat Survey
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Pro-Popup or Change Visitor Page without chat
- Third Party Integration
- Chat Routing
- Gtalk integration for smart support
- CRM integration (Salesforce and Sugar CRM)
- Plug-ins for CMS, E-commerce and Blogging Platforms
- Sticky Notes, To-do List, Calender
- Spell Checker (8 Languages)
Pricing Info
Live2Support offers three product plans and three payment schedules for each package.
Bronze Package
- Monthly: $9.99 per month
- Quarterly: $25 per quarter
- Yearly: $95 per year
Includes:
- 1 Operator
- Unlimited Chats
- Dual Interface (Web Based & Desktop)
- Multiple Website Monitoring
- Extensive Visitor Information
- Basic Reporting
Silver Package
- Monthly: $19.95 per month
- Quarterly: $55 per quarter
- Yearly: $179 per year
Includes:
- 1 + 1(Free) Operator (2 Operators)
- Unlimited Proactive Chats
- Multiple Location Chat Icon
- File Transfer During Chat
- IP Blocking
- Advanced Reporting
Gold Package
- Monthly: $39.95 per month
- Quarterly: $110 per quarter
- Yearly: $380 per year
Includes:
- 2 + 1(Free) Operators (3 Operators)
- $13 /Mo Per Additional Operator
- Integration with All Popular CRMs
- Department based Chat Session
- Chat Transfer Between Support Operators
- Enterprise Reporting
Integrations
Live2Support supports integrations with the following business systems and applications:
- Google Analytics
- Salesforce
- SugarCRM
- GTalk
- Joomla
- Drupal
- WordPress
- Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Company Email
salesoffice@live2support.com
Contact No.
Company's Address
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
Live2Support Comparisons
Popular Live2Support Alternatives
Almost as important as features and customer support quality are pricing options provided by VisionFlow and Live2Support. Even though cost should not be the sole element it’s surely a significant thing to consider. You should try to find a flexible pricing package that can be matched with your team size and painlessly scaled up every time your company grows. Make sure you don’t choose pricing plans that have complex functionalities that you won’t use and always make an effort to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and offers a reliable overview of what it’s like to work with VisionFlow and Live2Support.
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