VIENNA Advantage
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Mobility
- Cloud Computing
- Approval Alerts Notices
- Workflow Management
- BI and Reporting
- Email SMS Integration
- Calendar & Time Management
- Task Management
- Excel Import & Export
- Chat Attachment
- Multi-Tenancy
- Multiple Languages
Pricing Info
Pricing Info
Contact VIENNA Advantage for enterprise pricing information and other product details. You can also submit a request for a free demo to see if the software is a perfect fit for your business.
Integrations
Integrations
VIENNA Advantage integrates with numerous external services! To name few:
- Google Apps for Work
- Magento
- Joomla
- Pentaho
- MailChimp
- SAP
- Yellowfin BI
- Exasol
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Electronix, Indigo FINCAP, Cloud Soft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A complete product invention covering all functional obligations of a modern enterprise, featuring integrated Enterprise Resource Planning (ERP Solution).
Company Email
info@viennaadvantage.com
Contact No.
Company's Address
2372 Morse Avenue, Suite #418
Irvine, CA 92614
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
-
Multiple chat widgets for different website sections
-
Fully customizable look&feel
-
Custom attention grabbers
-
Custom multilanguage automatic messages
-
Full service level management
-
Agent team work automation
-
Scenario automation for a faster workflow
-
Time tracking (manual)
- Analytics and Reports
Pricing Info
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Integrations
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TotalErg, ROBO 6K, MyParking.IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Company Email
support@deskero.com
Company's Address
Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom
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Every time you pick a product that you are sure will work best for your company you shouldn’t only pay attention to what professionals have to say about it. In many cases individual experience with the service will vary, depending on specific goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how actual users of VIENNA Advantage and Deskero rate their contact with the software. Our system is built around advanced analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a complete and reliable landscape of what other customers think about each product. In this case VIENNA Advantage has a total satisfaction rating at 96% while for Deskero N/A% of users say they had an enjoyable experience with it.
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