Compare Nice Chat vs. VICIdial

To successfully find the most effective and productive Communications Software for your enterprise, you have to compare products available on the market. For instance, here you may match VICIdial’s overall score of 8.0 against Nice Chat’s score of 8.0. You can also review their general user satisfaction: VICIdial (96%) vs. Nice Chat (96%). In addition, you can review their good and bad points feature by feature, including their terms and conditions and pricing. By comparing products you are sure that you select the right software for your requirements. Of course you must understand your particular requirements to realize which service meets those needs. Those of you who are pressed for time or want a Call Center Software advice from our experts may want to investigate these top choices for the current year: CallTrackingMetrics, Freshcaller, Five9.
Product

Nice Chat

VS

VICIdial

VS

Nice Chat screenshot VICIdial screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

96% ?

Price

Price

$10

free

Price Scheme

Price Scheme

Free | Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

Nice Chat is full featured eCommerce oriented online chat solution and the fastest way to increase sales.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Vendor's Address

Vendor's Address

Estonia Tampa, Florida
USA
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Live Support
Ticket
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

Contact Email

Contact Email

info@nice.chat sales@vicidial.com
List of Features

List of Features

Nice Chat FEATURES

  • Typing preview
  • Quick reply templates
  • Customizable forms
  • Visitor information
  • File sharing
  • Chat archives
  • Event notifications
  • Chat Transfer
  • Group chats
  • Chat on multiple websites
  • Live tracking
  • Gathering customers data
  • Extended information
  • Suggest products
  • Sales information
  • Products synchronization
  • Customization
  • Chat statistics
  • Visitor statistics
  • E-mail reports
  • Team management
  • Chat ratings

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Cost Details

Cost Details

Free

  • 3 seats free
  • 1 site
  • 0 products
  • 1 month of chat history
  • 1 year statistics

Business – $10/seat per month (billed annually)

  • 5 sites
  • 10,000 products
  • 1 year of chat history
  • Unlimited statistics

Enterprise $30/seat per month (billed annually)

  • Unlimited sites
  • Unlimited products
  • Unlimited chat history
  • Unlimited statistics

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Phone Number

Phone Number

+1-415-670-9317 +1-888-894-8424
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Nice Chat pricing Learn more about VICIdial pricing
Available Languages

Available Languages

English English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Supported Integrations

Supported Integrations

Nice Chat integrates with the following business systems and applications:

  • WordPress
  • Pretashop
  • OneBox
  • Shopify
  • API

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Compare Alternatives

Compare Alternatives

Compare with Fuze
Compare with Teem
Compare with Mailparser.io
Compare with Skype
Compare with Slenke
Compare with Phone.com
Compare with MightyCall
Compare with Slack
Compare with Dzinga
Compare with Talkdesk
Compare with Kapdesk
Compare with FocalScope
Compare with Phone.com
Compare with Semantria
Compare with UberConference
Compare with Avoxi
Compare with Subiz
Compare with Beevolve
Compare with Spring Edge
Compare with UVdesk Helpdesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You don’t want exclusively a wide set of functionalities and scalable pricing plans from a popular Communications Software. Almost as important as main features is a top-notch customer support. You want to guarantee that when you have any questions about VICIdial or Nice Chat, or you face some problems, or maybe you’ll want to request a specific update or functionality beneficial to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to enjoy personal training or at least an FAQ you can use.