Compare VICIdial vs. Nextiva Office Service

Various businesses want different types of Communications Software. To find out which one meets your requirements, think of evaluating various solutions feature by feature along with their terms and costs. Furthermore, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system. The results are: VICIdial (8.0) vs. Nextiva Office Service (8.4) for all round quality and usefulness; VICIdial (96%) vs. Nextiva Office Service (99%) for user satisfaction rating. Analyze their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to list the advantages and disadvantages of both services next to each other and find out which app is better. Our team put a lot of effort to review all popular Call Center Software products available out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Freshdesk, Vocalcom Cloud Contact Center.
Software

VICIdial

VS

Nextiva Office Service

VS

VICIdial screenshot Nextiva Office Service screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

99% ?

Price

Price

free

$19.95

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A virtual IP/PBX developed to provide businesses with standard IP PBX features for a low startup cost.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Android
iPhone/iPad
Company Email

Company Email

sales@vicidial.com support@nextiva.com
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Nextiva Office Service pricing
Company's Address

Company's Address

Tampa, Florida
USA
8800 E Chaparral Rd
Ste 300
Scottsdale, AZ 85250
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, Canada
Phone Number

Phone Number

+1-888-894-8424 (800) 799-0600
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Nextiva offers business integration with a number of CRM platforms as well as Outlook.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Nextiva Office Service FEATURES

  • Unlimited Calling
  • Unlimited Faxing
  • Mobile Communications
  • Number Portability
  • Auto Attendant
  • Nextiva Anywhere
  • HD Voice Quality
  • Unified Communications
  • Receptionist
  • Instant Conference Calls
  • Meet-Me Conferencing
  • IM and Presence
  • Call Queuing
  • Plug-ins
  • Voicemail to Email
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Nextiva Office offers three priced packages for businesses who are looking to get a cloud-based phone system for their offices. Each plan comes with great features and functionalities that will suit their requirements and budget.

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold

Office Pro Plus – $22.95/mo

  • All Office Pro features plus:
  • Conference Bridge
  • Nextiva Mobile App

Office Enterprise – $29.95/mo

All Office Pro Plus features plus:

  • Team Presence
  • Silent Call Barging
  • Attendant Console
Popular Customers

Popular Customers

Nissan, IBM, Delta, Target, Acura, Burger King
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QUICK LINKS

QUICK LINKS

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You should note that even though both VICIdial and Nextiva Office Service may provide an excellent set of features every service might be created for a different company size. If you are studying different apps you should give some attention to a company size they are aimed at. Specific functionalities might scale up well for huge enterprises but if you own a small or medium company it’s often more sensible to stay away from paying for advanced features that you might never actually use.