Compare VICIdial vs. 8x8 VoIP Phone Service

When scouting for the best Communications Software for your enterprise our recommendation is that you review the functions, pricing, as well as other critical information regarding the product and vendor. Here, you can examine the similarities and disparities between VICIdial (overall score at 8.0 and user satisfaction at 96%) and 8x8 VoIP Phone Service (overall score at 9.3 and user satisfaction at 93%). You may also look at their particulars elements, such as tools, plans, costs, conditions, etc. What is more, read the terms carefully for information on extra charges, like, setup cost, separate helpdesk support, upgrade fees, disk space fees, and more. In the event you want to quickly decide on the more reliable Call Center Software according to our experts we advise you check out the following solutions: Vocalcom Cloud Contact Center, Freshdesk, CallTrackingMetrics.
Comparison

VICIdial

VS

8x8 VoIP Phone Service

VS

VICIdial screenshot 8x8 VoIP Phone Service screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

93% ?

Price

Price

free

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Advanced capabilities such as web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management control.
Quick Links
Phone No.

Phone No.

+1-888-894-8424 +1-866-879-8647
Contact Address

Contact Address

Tampa, Florida
USA
8x8 Inc., 2125 O’Nel Dr.,
San Jose, CA 95131
USA
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Contact Email

Contact Email

sales@vicidial.com
Popular Customers

Popular Customers

McDonalds, Allstate, Shutterstock, iCruise.com
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

8x8 VoIP Phone Service FEATURES

Phone System
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
Mobility
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
Business Features
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
Collaboration Features
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Virtual Office Call Recording
  • Online Meetings
  • Contacts Integration
Easy Online Management
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

8×8 hosted VoIP phone service supports the following integrations:

  • eAgent
  • ACT! by Sage
  • NetSuite
  • Outlook and Skype for Business
  • Salesforce
  • Zendesk
  • com
  • SugarCRM
  • 8×8 Web Dialer
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about 8x8 VoIP Phone Service pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

8×8 hosted VoIP phone service is a quote-priced system, meaning that each client receives an individual enterprise pricing package tailored to his needs. Contact the company for more details and ask for your quote.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps analyzed on this page are only a sliver of our complete Communications Software category and you should remember that there may be more desirable alternatives out there. If you want to make sure you make the best possible choice for your company we definitely urge you to compare more services first. It may also be a good idea to consult our top 10 Communications Software ranking to see which solutions are in the current year the best ones and leaders in the market.