Compare VICIdial vs. 8x8 VoIP Phone Service

Getting the most effective Communications Software product is all about assessing various solutions and determining the top program for your specific needs. Our unique process gives you a quick look at the general rating of VICIdial and 8x8 VoIP Phone Service. For total quality and performance, VICIdial scored 8.0, while 8x8 VoIP Phone Service scored 9.3. On the other hand, for user satisfaction, VICIdial earned 96%, while 8x8 VoIP Phone Service earned 91%. Below you can also verify their functions, terms, plans, etc. to see which program will be more appropriate for your needs. One key feature to assess is whether the app lets you to toggle on/off restrictions on different types of users to protect any sensitive business data. People who are pressed for time or need a Call Center Software recommendation from our experts might want to try out these top choices for the current year: CallTrackingMetrics, Five9, Freshcaller.
Software

VICIdial

VS

8x8 VoIP Phone Service

VS

VICIdial screenshot 8x8 VoIP Phone Service screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

91% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
8x8 VoIP Phone Service is a system that provides advanced capabilities such as web conferencing, internet faxing, and smartphone integration.
Useful Links
Popular Customers

Popular Customers

McDonalds, Allstate, Shutterstock, iCruise.com
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

8×8 hosted VoIP phone service supports the following integrations:

  • eAgent
  • ACT! by Sage
  • NetSuite
  • Outlook and Skype for Business
  • Salesforce
  • Zendesk
  • com
  • SugarCRM
  • 8×8 Web Dialer
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Contact No.

Contact No.

+1-888-894-8424 +1-866-879-8647
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about 8x8 VoIP Phone Service pricing
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

8×8 hosted VoIP phone service is a quote-priced system, meaning that each client receives an individual enterprise pricing package tailored to his needs. Contact the company for more details and ask for your quote.

Vendor's Address

Vendor's Address

Tampa, Florida
USA
8x8 Inc., 2125 O’Nel Dr.,
San Jose, CA 95131
USA
Company Email

Company Email

sales@vicidial.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

8x8 VoIP Phone Service FEATURES

Phone System
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
Mobility
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
Business Features
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
Collaboration Features
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Virtual Office Call Recording
  • Online Meetings
  • Contacts Integration
Easy Online Management
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Product Comparisons

Product Comparisons

Compare with Nectar Desk
Compare with Zoho SalesIQ
Compare with Stellar OST to PST Converter
Compare with IdeaScale
Compare with Intercom Live Chat
Compare with SmartAction
Compare with VCC Live
Compare with FocalScope
Compare with Dezide
Compare with Ameyo
Compare with Free Call
Compare with Calero
Compare with Bria
Compare with ChatOnGo
Compare with CircleLoop
Compare with Birdie MDaemon Migrator
Compare with Chatwing
Compare with REVE Chat
Compare with Join.me
Compare with SkyHistory
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

No Communications Software will be perfect enough to cover all the needs of a company. Though core features of VICIdial and 8x8 VoIP Phone Service are obviously a priority you should also thoroughly study the integrations provided by each software. Quote frequently your team will already be using various kinds of B2B software in your company and it’s always more beneficial to choose apps that integrate well with one another. With that approach you can ensure a reliable exchange of information between your teams and services, which can significantly reduce time wasted on migrating between one software and the next.