What is better ViaOS or NICE inContact CXone? Today’s enterprises need the top Customer Experience Management Software product to keep on being competitive. On this page we help you with buying the right tool, by allowing you to evaluate ViaOS and NICE inContact CXone down to the very details of their individual offers.
You can also examine our overall scoring values, which rate the software all round quality and performance. ViaOS got a 8.1 score, while NICE inContact CXone has a score of 8.8. Likewise, you may compare their general user satisfaction rating: 97% (ViaOS) against 91% (NICE inContact CXone). Bear in mind to opt for the solution that best matches your most urgent issues, not the application with the higher number of features.
At this time, the top products in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
If you compare various Customer Experience Management Software solutions you shouldn’t just analyze their features list and provided pricing plans. Consider that the software should be adjusted to your work processes and business so the more flexible their offer the better. Explore what platforms are supported by ViaOS and NICE inContact CXone and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many firms.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
