What is better VCC Live or Deskforce? If you want a reliable Customer Support Software product for your company you have to remember to examine different solutions. It doesn’t have to be difficult, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product performs. For example, on this page you can see VCC Live’s overall score of 8.4 and compare it against Deskforce’s score of 8.0; or VCC Live’s user satisfaction level at 98% versus Deskforce’s N/A% satisfaction score.
The evaluation will help you identify the pros and cons of each service, and decide which fits you requirements better. On top of the rich features, the software which is simple and intuitive is always the better option.
People who want to save some time or want a Call Center Software recommendation from our experts may want to take a look at these top choices for the current year: Freshdesk Contact Center, Zendesk, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Deskforce integrates with the following business systems and applications:
Salesforce
Microsoft Dynamics
Zendesk
Zoho
Bitrix
SugarCRM
HighRise
Vtiger
Zurmo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CallQuall
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.
In case you continue having second thoughts about which solution will be best for your business it might be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how wide is its online presence.For example, if you analyze VCC Live LinkedIn account you’ll find out that they are followed by 455 people. In case of Deskforce the number of followers on their LinkedIn page is 204.
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