What is better VCC Live or ContactWorld? A sensible way to choose the right Customer Support Software product for your company is to cross-check the solutions against each other. Here you can compare VCC Live and ContactWorld and see their functions compared thoroughly to help you select which one is the better product.
Similarly, you can review their overall ratings, such as: overall score (VCC Live: 8.4 vs. ContactWorld: 8.2) and user satisfaction (VCC Live: 98% vs. ContactWorld: N/A%). Analyze their distinctive features and similarities and discover which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to review all popular Call Center Software products available on the market, but among them these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
You don’t want just a wide array of functionalities and scalable pricing from a reliable Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to make sure that when you have any questions about VCC Live or ContactWorld, or you struggle with some problems, or perhaps you’ll want to ask for a certain update or functionality beneficial to your team you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to profit from personal training or at the very least a knowledge base you can use.
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