Compare UVdesk Helpdesk vs. MightyCall

There are many Help Desk Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. For instance, here you can examine UVdesk Helpdesk and MightyCall for their overall score (8.2 vs. 7.4, respectively) or their user satisfaction rating (100% vs. 97%, respectively). You can even compare their functions and pricing conditions and other valuable facts below. When matching products make sure you compare their related advantages and mark their distinctive elements to have a clearer picture of both deals. Similarly, remember to evaluate non-core issues including security, backup, intuitiveness, and helpdesk support. Our experts made sure to review all popular Help Desk Software services offered out there, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
Compare

UVdesk Helpdesk

VS

MightyCall

VS

UVdesk Helpdesk screenshot MightyCall screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

$11

$19.99

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Winner of Expert's Choice Award. You get a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office or VoIP phone.
Useful Links
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International
Email Address

Email Address

support@uvdesk.com support@mightycall.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

(+1)-914353168 +1-888-256-8312
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number

Standard – $49.99/month

  • 5000 Talk minutes
  • 5 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription

Ultimate – $99.99/month

  • 15000 Talk minutes
  • 10 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription
  • API
  • Softphones & Hardphones

All plans include:

  • Unlimited Team members
  • Unlimited Text messages
  • Auto-attendant
  • Voicemail to email
  • Web-phone
  • Social media integration
  • Web widgets
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH
Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about MightyCall pricing
Prominent Clients

Prominent Clients

Jamgora, Colorway Design Group, FIXXI.NET Aquaria Guru, NMF Ionic Friction Reducer, UI Stencils, Boke Bowl
List of Features

List of Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

MightyCall FEATURES

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
1424 4th Avenue, 900
Seattle, Washington
USA
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QUICK LINKS

QUICK LINKS

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Both UVdesk Helpdesk and MightyCall were evaluated by a panel of reliable B2B experts who prepared a thorough study of all core aspects of every product. Their total score was prepared with unique SmartScore algorithm that provides a separate partial score to each component such as: main functionalities, client support, mobile device support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a app before coming up with its final rating.