Compare UVdesk Helpdesk vs. MightyCall

Specific businesses require different types of Customer Support Software. To learn which solution meets your requirements, think of comparing various solutions feature by feature along with their conditions and prices. Similarly, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: UVdesk Helpdesk (8.2) vs. MightyCall (8.5) for general quality and functionality; UVdesk Helpdesk (100%) vs. MightyCall (97%) for user satisfaction rating. Analyze their high and weaker points and see which software is a better choice for your company. An effective, simple tip is to list the advantages and disadvantages of both solutions side by side and find out which app has more benefits. We are aware that not all people have the time to try out dozens of different services, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Samanage.
Software

UVdesk Helpdesk

VS

MightyCall

VS

UVdesk Helpdesk screenshot MightyCall screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

$11

$19.99

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
MightyCall is a software tool that offers a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office, or VoIP phone.
Quick Links
Features

Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

MightyCall FEATURES

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API
Languages Supported

Languages Supported

English English
Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET Aquaria Guru, NMF Ionic Friction Reducer, UI Stencils, Boke Bowl
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number

Standard – $49.99/month

  • 5000 Talk minutes
  • 5 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription

Ultimate – $99.99/month

  • 15000 Talk minutes
  • 10 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription
  • API
  • Softphones & Hardphones

All plans include:

  • Unlimited Team members
  • Unlimited Text messages
  • Auto-attendant
  • Voicemail to email
  • Web-phone
  • Social media integration
  • Web widgets
Vendor's Address

Vendor's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
1424 4th Avenue, 900
Seattle, Washington
USA
Pricing Details

Pricing Details

Learn more about UVdesk Helpdesk pricing Learn more about MightyCall pricing
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Phone No.

Phone No.

(+1)-914353168 +1-888-256-8312
Vendor Email

Vendor Email

support@uvdesk.com support@mightycall.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which product will perform best for your business it may be a sound idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular a given product is and how extensive is its online presence. For instance, in case of Facebook UVdesk Helpdesk has 157 likes on their official page while MightyCall profile is liked by 1258 people.