What is better UseResponse or SysAid? There are lots of Customer Support Software products available for businesses these days. The simplest way to find out which app fits your needs best is to check them side by side. For instance, here you can review UseResponse and SysAid for their overall score (8.8 vs. 9.2, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
You can also review their features and pricing terms along with other helpful data below. When matching products make sure you compare their corresponding advantages and mark their differences to have a clearer picture of both deals. Similarly, remember to evaluate non-core features such as security, backup, usability, and customer service.
At this time, the best products in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
It may not always be sufficient to just compare UseResponse and SysAid against each other. While useful functionalities, pricing and user experience are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by every service. In many cases a less dominant software may turn out to be a good choice that was a winner of many industry awards such as our Experts’ Choice Award which shows that regardless of limited market presence it’s a worthy rival to the solutions that dominate the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
