Unymira Knowledge Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Advanced search capability
- Knowledge is stored in one central place
- Easy to use content creation tool
- Multilanguage support
- Agents can interact with knowledge articles
- Advanced reporting & analytics
- Troubleshooting
- Integrated E-learning
- Workflow and approval for articles
- Decision tree creation tool
- Inter-agent chat
Pricing Info
Pricing Info
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
Integrations
Integrations
USU Knowledge Management integrates with the following business systems and applications:
- ServiceNow
- Salesforce
- Genesys
- NICE inContact
- Slack
- Zendesk
- SAP
- Microsoft Dynamics NAV
- BMC
- Sharepoint
- Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Company Email
info@usu.com
Contact No.
Company's Address
USU GmbH | Unymira
c/o Aspera, 119 Braintree St #602
Boston, MA 02134
USA
Unymira Knowledge Center Comparisons
Popular Unymira Knowledge Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Objection Handling
- Pain and Interest Signals
- Soft Skills
- Automatic De-escalation
- Instant Knowledgebase Information Access
- 100% AI Call Monitoring
- Conversation Milestones and Alerts
- Threat or Combative Language Detection
- False Statement Detection
- Disclaimer Monitoring
- Script Deviation Monitoring
Pricing Info
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
Integrations
Balto integrates with the following business systems and applications:
- Five9
- Livevox
- TCN
- RingCentral
- Avaya
- NICE inContact
- Outreach
- Hubspot
- Zultys
- 3CX
- Vocalcom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CaCI, Tate and Kirlin, Midwest Recovery
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Balto is a call center management suite powered by artificial intelligence to improve call results and leverage customer support quality.
Company Email
sales@baltosoftware.com
Contact No.
Company's Address
Balto Software Inc.
911 Washington Ave #713
St. Louis, MO 63101
United States
Balto Comparisons
Popular Balto Alternatives
No Customer Support Software will be perfect enough to solve all the needs of a company. Though main functionalities of Unymira Knowledge Center and Balto should matter you should also carefully study the integrations supported by every product. Quote frequently your team will already be working with other types of SaaS software in your company and it’s always more beneficial to go with solutions that integrate well with one another. If you do that you will be able to be certain of an effortless exchange of data between your teams and software used, which can significantly reduce time wasted on migrating between one app and the other.
Page last modified