TeleCloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Nationwide Internet Provider
- Backup and Disaster Recovery Services
- Managed Network Solutions
- Robotic Process Automation (RPA)
- SEO, Digital Marketing, and Website Development
- CRM Integration
- Dedicated Connections
- Redundant Services
Pricing Info
Pricing Info
TeleCloud SMB and enterprise pricing details are available only upon request. Get in touch with the vendor for a quote.
Integrations
Integrations
TeleCloud seamlessly integrates with various CRM systems including some of the most popular ones. This allows the system to identify the caller before picking up the phone and automate business tasks with CFD among other benefits.
- Salesforce
- Hubspot
- MongoDB
- MySQL
- MS SQL Server
- Microsoft Dynamics CRM
- Freshsales
- Freshdesk
- ConnectWise
- vTiger
- SugarCRM
- VinSolutions
- Office 365
- elead
- Zoho
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fox Rental, AT&T, Cox Business
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeleCloud is a telecommunication platform that offers tools and services for a smooth, reliable, and high-grade phone communication system to businesses.
Company Email
inquiries@telecloudvoip.com
Contact No.
Company's Address
TeleCloud
425 Old Newman Rd #202 Frisco,
Texas, 75034,
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
Pricing Info
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
Integrations
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Company Email
support@queuemetrics-live.com
Contact No.
Company's Address
Loway
Via Laveggio 3
6855 Stabio
Switzerland
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You shouldn’t expect just a wide set of useful tools and flexible pricing packages from a well-known Communications Software. Almost as crucial as main features is a quality customer support. You want to ensure that when you have any questions about TeleCloud or QueueMetrics-Live, or you run into a problem, or perhaps you’ll want to ask for a specific revision or functionality beneficial to your team you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from individual training or at least an FAQ you can use.
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