Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- No-Code Chatbot Designing
- 24/7 Chatbots
- Chatbot Analytics
- Real-Time Customization
- Lead Generation
- Surveys & Feedbacks
- Appointment Management
- Integrations
Pricing Info
Pricing Info
TeeDee uses a credit-based system based on a pay-as-you-go pricing scheme. You can buy prepaid credits for your chatbot sessions/interactions and pay only what you use. Here are enterprise pricing details:
Free Trial – $0
- Free 1,000 TeeDee credits on signup
- No credit card required
Byte – $4
- 100 Credits
Kilobyte – $19
- 500 Credits
Megabyte – $38
- 1,000 Credits
Gigabyte – $90
- 2,500 Credits
Note: 1 credit = 1 unique session or interaction between chatbot and customer over a 24-hour period.
Meanwhile, subscription plans are as follows:
Binary – $3.79/month
- 100 credits
Octal – $33.90/month
- 1000 credits
Hexadecimal – $159/month
- 5000 credits
Integrations
Integrations
TeeDee integrates with:
- Shopify
- Slack
- WooCommerce
- Jira Software
- WordPress
- Emails
- Drupal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Digital India, Startup India, myGov.in
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeeDee is a chatbot platform that permits companies and teams to design, implement, and customize AI-based chatbots.
Company Email
admin@botonomics.com
Contact No.
Company's Address
Botonomics Automations LLP
103, Plot No. 28, Kashi Niwas, Vashi Gaon,
Navi Mumbai, Maharashtra, India - 400703
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
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No Customer Support Software will be perfect enough to cater to all the requirements of a company. While key features of TeeDee and Freshdesk Omni are important you should also carefully examine the integrations provided by every product. Quote frequently your team will already be making use of some other B2B software in your company and it’s always more beneficial to choose apps that integrate well with each other. If you do that you can guarantee an effortless transfer of information between your teams and apps, which can considerably reduce time devoted to migrating between one software and the other.
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