Compare Tawk.to vs. Cugic Live Chat

If you’re experiencing a hard time choosing the right Customer Support Software product for your needs, try to compare and contrast the available software and see which one offers more benefits. For instance, here you can compare Tawk.to (overall score: 8.5; user rating: 88%) vs. Cugic Live Chat (overall score: 8.0; user rating: 91%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Having a clear table to match their features will significantly improve the possibility of obtaining the right product for your company. Look closely at other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing plans. If you would like to quickly find the best Live Chat Software according to our experts we advise you examine one of these products: Drift, LiveAgent, Freshdesk.
Product

Tawk.to

VS

Cugic Live Chat

VS

Tawk.to screenshot Cugic Live Chat screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

91% ?

Price

Price

free

$10

Price Scheme

Price Scheme

Free Free | Monthly payment | One-time payment
Complete Review

Complete Review

Overview

Overview

Tawk.to is a unique and fun live chat support application.
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Quick Links
Integrations

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Cugic Live Chat integrates with the following business systems and applications:

  • Facebook
  • Twitter
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, Germany, Spain, France
Popular Customers

Popular Customers

Mercedes-Benz, Hyundai, RACV
Available Support

Available Support

Live Support
Training
Phone Live Support
Training
Cost Details

Cost Details

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

support@tawk.to support@cugic.com
Available Features

Available Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Cugic Live Chat FEATURES

  • Live Chat
  • Reporting
  • Integrations
  • Call Support
  • CUGIC Support
  • 39 Languages Available
  • Responsive Dashboards
  • Encryption of all communications
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Vendor's Address

Vendor's Address

63 Moran Ave., Suite B
Princeton, NJ 08542
USA
Phone No.

Phone No.

+1-888-212-8442
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about Cugic Live Chat pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cover all the needs of a specific team. While main functionalities of Tawk.to and Cugic Live Chat are important you should also thoroughly examine the integrations supported by each service. Very often your team will already be making use of some other B2B software in your company and it’s definitely wiser to go with apps that integrate well with each other. If you do that you will be able to ensure a reliable transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one service and the other.