GoToConnect (formerly Jive)
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Recording
- Voicemail
- Call Disposition and Notes
- Call Queues
- Call Control
- Unlimited Concurrent Calls
- International Numbers
- Outbound Caller ID
- Personalized Greetings
- IVR System
- Skill Based Routing
- Forward to Phone
- Contact History
- Built-In CRM
- Enhanced Caller ID
- Contact Tags and Custom Fields
- Automated Tasks
- Compile Contact Lists
- Integrations
- Data import and Synchronization
- Call Monitoring
- Historical Reporting
- Real-Time Reporting
- Power Dialer
- Web to Lead
- Email Notifications
- Desktop Notifications
Pricing Info
Pricing Info
Talkdesk offers 2 quote-based pricing plans:
Professional Plan
Flexible contact center for growing teams
- Access to One-Click Add-On Apps
- Advanced Voice Capabilities
- CRM/Helpdesk Integrations
- Email Support
- Intelligent Routing
- Power Dialer
- Reporting & Analytics
- Self Administration
- SMS CSAT Surveys
- Superior Call Quality
- Unlimited Call Recording
Enterprise Plan
Advanced capabilities and support for innovative companies
All features of the Professional plan, plus:
- 24×7 Support
- Access to APIs & SDKs
- Access to One-Click Apps
- Advanced Reporting & Analytics
- Advanced Voice Capabilities
- Bring Your Own Carrier
- Context Mobile
- Dedicated Account Manager
- Guaranteed MOS Call Quality
Options
- Agent Productivity Tools
- Digital Channels
- Knowledge Management
- Quality Assurance
- Voice Analytics
- Workforce Management
- Workforce Optimization
Integrations
Integrations
Talkdesk is compatible with the following business applications and systems:
- Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
- CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
- Chat – Olark, Livechat, Userlike, Snapengage
- Ecommerce – Shopify, BigCommerce, Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Zenefits, Handy, Dropbox, and Thumbtack
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller.
Company Email
support@talkdesk.com
Contact No.
Company's Address
655 W Evelyn, Suite 2, Mountain View, CA 94041
Talkdesk Comparisons
Popular Talkdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automated Answering
- Automated Call Routing
- HD Video Conferencing
- Mobile Apps
- Call Forwarding
- Virtual Voicemail via mobile, internet, outside line
- Ring Groups
- Combined video and screen sharing
- VoIP Calling
- Cloud PBX
- 99.99% SLA reliability
- Seamless, integrated meetings via GoToMeeting
Pricing Info
GoToConnect is available in five tiered pricing schemes. Enterprise plans for 100+ users are available by quote.
Tier 1 – $29.95/user/month
- 1-4 users
- Voice Features
- Call Management Features
- Call Center Features
- Video Conference Features
Tier 2 – $25.95/user/month
- 5-9 users
- Voice Features
- Call Management Features
- Call Center Features
- Video Conference Features
Tier 3 – $23.95/user/month
- 10-24 users
- Voice Features
- Call Management Features
- Call Center Features
- Video Conference Features
Tier 4 – $21.95/user/month
- 25-49 users
- Voice Features
- Call Management Features
- Call Center Features
- Video Conference Features
Tier 5 – $19.95/user/month
- 50+ users
- Voice Features
- Call Management Features
- Call Center Features
- Video Conference Features
Integrations
GoToConnect integrates seamlessly and easily with the following systems and tools:
- Slack
- Salesforce
- DealerSocket
- Redtail Technology
- SolutionReach
- Zoho Desk
- Microsoft Teams
- InformaCast
- Revenue Well
- Purple Cloud
- Zen Desk
- Vet Pawer
- Catapult EMS
- Curve Dental
- Clio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoToSoftware (formerly Jive) is a unified, seamless platform combining voice and video services. Rich in features, the software gives businesses an effective, polished, and cost-efficient way to communicate and collaborate.
Company Email
sean.dunshee@logmein.com
Contact No.
Company's Address
LogMeIn
320 Summer Street
Boston, MA 02210
USA
GoToConnect (formerly Jive) Comparisons
Popular GoToConnect (formerly Jive) Alternatives
Almost as crucial as features and client support quality are pricing plans provided by Talkdesk and GoToConnect (formerly Jive). Although pricing should not be a deciding aspect it’s surely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up when your team grows. Be sure that you don’t opt for pricing plans that have extra functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with Talkdesk and GoToConnect (formerly Jive).
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