What is better SysAid or vtenext? Different businesses need different types of Help Desk Software. To find out which solution meets your requirements, think about comparing various options feature by feature including their conditions and prices. Likewise, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: SysAid (9.2) vs. vtenext (8.8) for all round quality and functionality; SysAid (98%) vs. vtenext (100%) for user satisfaction rating. Check out their high and weak points and see which software is a better option for your company. A simple, practical tactic is to write the advantages and disadvantages of both applications side by side and find out which software comes on top.
Users who want to save some time or want a Help Desk Software recommendation from our team might want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
You shouldn’t expect just a wide set of functionalities and flexible pricing from a popular Help Desk Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that if you have any questions about SysAid or vtenext, or you struggle with some problems, or maybe you’ll need to ask for a certain update or functionality beneficial to your team you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. It’s also a major asset if you can profit from individual training or at least a knowledge base you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
