What is better SupportDesk or Atlassian Confluence? Examining products to get the best Customer Support Software need not be tough. On our review platform, it is possible to match SupportDesk and Atlassian Confluence and quickly analyze their unique elements. We allow you to examine their uniqe benefits, supported devices, customer support, pricing rates, terms, and many more.
You may also examine their overall score (7.4 for SupportDesk vs. 9.1 for Atlassian Confluence) and overall customer satisfaction level (100% for SupportDesk vs. 98% for Atlassian Confluence). Take your time and compare your top options and see which one is right for your company. You should also check the software vendor’s business viability; are they reliable and will they still be operating a few years from now?
Those of you who want to save some time or need a recommendation from our team might want to examine these top choices for the current year: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
All the data, facts and reviews that we shared in this table were taken from official vendor websites, marketing materials available online, actual experience from real users as well as our personal hands-on use of every software by a professional reviewer. We pay a lot of attention to comprehensively examine each app, as a result we not only study it internally, but we also compare our results with views of other people from the B2B community.
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