What is better SquidsDBaaS or AlertOps? There are numerous Customer Support Software products out there these days. The ideal way to find out which product fits your needs best is to compare them side by side. For instance, here you can assess SquidsDBaaS and AlertOps for their overall score (8.4 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
Additionally, you can check their individual modules and pricing conditions as well as other valuable data below. When matching products be sure to examine their related advantages and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to evaluate non-core factors such as security, backup, usability, and helpdesk support.
If you have to quickly decide on the top IT Service Software according to our review team we recommend you examine one of these products: LiveAgent, Freshservice, Zendesk.
Squids.io offers enterprise pricing plans through virtual CPU-usage-based license subscription. The total monthly price includes resource charges from Squids.io and the selected cloud provider. You can also use the DBaaS solution for free by choosing the community plan. Here are the details:
Community
Database deployment
Resource upgrading
Full Database lifecycle management
Insights
High-availability architecture
Security
Support via direct web & chat group
Standard – $0.011/vCPU hour
All features in Community Plan, Plus:
Automation
Multi-cloud migration/cloning
Performance monitoring & notifications
Database cloning, backup, fault recovery, & other maintenance services
Squids.io is a Database-as-a-Service solution for businesses and developers to build and run high-availability and cost-effective databases across cloud environments.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
No Customer Support Software will manate to solve all the needs of a specific team. Though main features of SquidsDBaaS and AlertOps are important you should also carefully analyze the integrations provided by each service. Quote frequently your team will already be working with some other SaaS software in your company and it’s always more beneficial to select products that integrate well with one another. With that approach you can ensure an effortless transfer of information between your teams and services, which can significantly reduce time wasted on migrating between one app and the next.
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