What is better Squaretalk or MiCloud Business? If you want a reliable Communications Software product for your enterprise you must make time to evaluate various alternatives. It doesn’t have to be difficult, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can check Squaretalk’s overall score of 8.5 and compare it against MiCloud Business’s score of 8.9; or Squaretalk’s user satisfaction level at 97% versus MiCloud Business’s 91% satisfaction score.
The evaluation can help you see the good and bad points of each application, and decide which one matches your requirements better. Beyond the rich features, the solution which is simple and intuitive is always the better product.
Our team put a lot of effort to review all popular VoIP Software solutions offered on the market, but among them these three deserved our special attention: Slack, RingCentral, 8×8 VoIP Phone Service.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An integrated, unified, comprehensive communications platform for call collaboration, communications, and multimedia
If you test various Communications Software services you shouldn’t only explore their features list and available pricing plans. Pay attention to the fact that the service should be adjusted to your needs and business so the more flexible their offer the better. Learn what systems are supported by Squaretalk and MiCloud Business and make sure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a deal breaker for many companies.
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