Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized SLO Dashboard
- War Room
- Public And Private Status Pages
- Alert Deduplication
- Event Tagging
- Tag-Based Routing
- On-Call Scheduling
- Rule-Based Suppression
- Auto Recorded Incident Timeline
- Analytics
Pricing Info
Pricing Info
Squadcast offers a free plan and two enterprise pricing packages billable on a monthly and annual basis:
Essential Plan – $0
- 200 Free SMS
- 200 Free Calls
- 100 Response Actions Per Month
- 5 Services
- 5 SLOs
- 1 Status Page
-
10 Incident Postmortem with Templates
- Unlimited Email & Push Notifications
- Unlimited SLIs
- On-call Schedules
- Escalation Policies
- Schedule Overrides
- Squads
- Multiple Alert Sources For A Single Service
- Alert Deduplication
- Service Maintenance Windows
- Rule-based Alert Suppression
- SLO Tracking Dashboards
- Subscribe to Status Page
- Public Status Page
- Incident War Rooms
- ChatOps Integration
- Historical Incident Search
- Event Severity Levels
- Native Integrations With The Event Source
- Events Attributes-Based Incident Routing
- MTTA / MTTR Performance Report
- Auto Recorded Incident Timelines
- User and Incident-Based Analytics
- API
- Role-based Access Control
- Mobile App
- Knowledge Base
- 6-Months Data Retention
Pro Plan – $12/user/month ($9/user/month if billed annually)
- Up to 10 Free Stakeholders
- Unlimited Free SMS
- Unlimited Free Calls
- Unlimited Response Actions
- Unlimited Services
- Unlimited SLOs
-
Unlimited Incident Postmortem with Templates
- 5 Status Page
- Private Status Page
- Everything in the Essential Plan
- JIRA Integration
- SCM Integrations for the Dynamic Squad
- Phone, Email, & Chat Support
- 1-year Data Retention
-
Exportable Incident Timelines
Enterprise Plan – $25/user/month ($19/user/month if billed annually)
- Unlimited Stakeholders
- Unlimited Number of Status Pages
- Everything in the Pro Plan
- Single Sign-On
- Customer Reliability Engineer
- Dedicated Account Manager
- Unlimited Data Retention
Integrations
Integrations
Squadcast integrates with a plethora of tools that are used for monitoring, messaging, ticketing, log management, error tracking, version control, CI/CD, testing, database, ITSM, and more including but not limited to the following:
- AWS CloudTrail
- AWS CloudWatch
- AppDynamics
- App Signal
- Azure Monitor
- Azure AD SSO
- Buildkite
- Circleci
- Checkmk
- Cisco DNAC
- CopperEgg
- Conviva
- Crashlytics
- Coralogix
- Custom SAML 2.0
- Dynatrace
- Datadog
- Elastic
- ElastAlert
- Freshping
- Ghost Inspector
- Github
- Google SSO
- Google Hangouts
- Graylog
- Grafana
- InsightOps
- Instana
- Icinga2
- HoneyBadger
- HetrixTools
- Jira Server
- Jira Cloud
- Jenkins
- Microsoft ADFS SSO
- Logstash
- Loggly
- LogDNA
- Okta
- New Relic
- Nagios
- MongoDB
- Papertrail
- PRTG Network Monitor
- OverOps
- OpManager
- Rollbar
- Rapid7 InsightIDR
- Prometheus
- Pingdom
- Sensu
- Sematext
- Scout APM
- Runscope
- SignalFX
- Server Density
- Sentry
- Sensu Go
- Splunk
- SolarWinds AppOptics APM
- Slack
- Site24x7
- StatusCake
- Stacktify’s Retrace
- Stackdriver
- Sqreen
- Uptime Robot
- Terraform
- Sysdig
- Sumo Logic
- Zabbix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Foneco, iPro, Udaan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Squadcast is a platform built around SRE practices with on-call scheduling capabilities.
Company Email
support@squadcast.com
Contact No.
Company's Address
Squadcast Inc.
3260 Hillview Ave, Palo Alto, California 94304
USA
Squadcast Comparisons
Popular Squadcast Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
You should pay attention to the fact that while both Squadcast and Freshservice may offer a reliable range of features each software might be designed for a different business size. If you are comparing features you should give some attention to a business size they are meant for. Certain elements could scale up well for huge enterprises but if you run a small or medium business it’s usually better to avoid paying for advanced features that you may never have a chance to use.
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