What is better Splashtop Remote Support or iTouchVision Customer Service? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Splashtop Remote Support received 8.9 points, while iTouchVision Customer Service gained 7.8 points. At the same time, for user satisfaction, Splashtop Remote Support scored 90%, while iTouchVision Customer Service scored 97%.
Information regarding their functions, tools, supported platforms, customer support, plus more are provided below to give you a more accurate review. Keep in mind to choose only the features that you need to avoid wasting resources for functions that you won’t be using.
We realize that not all businesses have the time to test a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
It may not always be enough to simply compare Splashtop Remote Support and iTouchVision Customer Service with each other. Even though specific tools, pricing plans and user comments are all important and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by each service. In many cases a less popular service may turn out to be an excellent choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which reveals that despite lesser market presence it’s a significant contender to the software that rule the market.
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